No Users Found - RemoteNAS

I think you're referring to https://community.netgear.com/t5/Legacy-NETGEAR-and-Partners-Add/ReadyNAS-Remote-quot-User-not-found-quot-Problem/m-p/875341?

Putty/SSH instructions:

• download+install putty
• connect to ip-address of NAS with root user/pass using connection type SSH
• navigate to folder /opt/ (cd /opt/)
• delete p2p folder (rm -rf p2p)

Tried this earlier myself to no avail :(

Hello ErikHui and Annamarie,

I will try to check this with other as I also got the same error on 2 different legacy units.

I will get back to you as soon as I get an update.

Regards,

There was a security vulnerability issue fix on the remote server, that has caused R4/R5 legacy devices to not work with ReadyNAS Remote.

The data on the NAS is not affected at all, only remote access is not available. Unfortunately while we look into this, there is no easy solution without the security fix to re-enable R4/R5 support.  

Thanks for the update, glad you found the root cause. Can you please give a (rough) timeline for this?

Thanks,
Erik

Can we have an update on this issue please? Thanks!

Hello,

Any status on progress for restoring these services?

My client is dependent on this resource and business processes are greatly impacted.

Thank you.

Annamarie

Wow, more than a month has passed without an update. Come on Netgear...

I am getting exactly the same problem and would like a fix too asap.

Any update from anyone on this - I still have this problem. Can Netgear confirm the issue is fixed their end?

Netgear has decided to terminate the ReadyNAS Remote service instead of fixing the problem:

https://community.netgear.com/t5/Current-NETGEAR-and-Partners/ReadyNAS-Remote-Photos2-Replicate-End-of-Service-announcement/m-p/1380425

I posted a message requesting they make ReadyCLOUD service available on legacy NAS units.  At present, it only works on newer NAS units.  They haven't replied.

https://community.netgear.com/t5/Legacy-NETGEAR-and-Partners-Add/Ready-Cloud-on-legacy-NAS-units/m-p/1380496#M14938

Regards,

Mark

mperrey, really appreciate your response.  Disappointing to see Netgear leaving a large and loyal customer base in this position at such short notice.  Appreciate product necessarily have a finite support lifespan, but would have exected at least a year's notice for business class products or a much more comprehsive proactive cumminication like Microsoft et al...

Many thanks

mfinney +1 totally agreed! 

So this explains why my NGO is experiencing that same error and has received the highly discouraging Remote-end-of-life notice. Highly disappointing. Must find another vendor next time. 

It has been a number of years now since the last product that didn’t ship with ReadyNAS OS6 was discontinued.