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Forum Discussion

DivProp's avatar
DivProp
Follower
Sep 07, 2016

Not able to create readynas remote account - user exists

Hi,   I am trying to create a new ReadyNAS Remote account for NAS sync to an offsite ReadyNAS.   When I try to create the account it keeps saying the UserID exists although I have tried 20 differ...
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JennC's avatar
JennC
NETGEAR Employee Retired
Oct 26, 2016

Hello DivProp,

 

Can you PM me the values you were trying to key in when creating the account? I was able to create a new account today.

 

Welcome to the community!

 

Regards,

 

arapacana's avatar
arapacana
Aspirant
Oct 26, 2016

Ok bizarrely, this looks to be an issue somehow with the choice of user ID and/or email (but I think user ID).  I was able to create an account eventually by using both a throwaway email and a very random user ID.  


I am 100% certain, however, that many of the user IDs I tried initially were NOT already taken.

Netgear should really update the account creation page to indicate more clearly what is required for valid field info here.

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Oct 26, 2016

    Hello arapacana,

     

    It could be the userID, probably the number of characters.

     

    Regards,

  • xiao123's avatar
    xiao123
    NETGEAR Expert
    Nov 11, 2016

    Hi arapacana ,

    How long characters and what userID do you use ? i recheck with a090, also popup user already exist note.

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