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Forum Discussion
dreniere
Apr 06, 2016Follower
Can not create a Ready Cloud Account
I have tried repeatedly today to create an ReadyCloud Account. I keep getting java.lang null pointer exceptions. I have tried many times in chrome and ie. Are there any known issues with the server.. Dead in the water until I can get an account created. Thanks
Hey Everyone,
Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.
Thanks
AlexPe
13 Replies
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- mdgm-ntgrNETGEAR Employee Retired
Thanks for reporting this. We are looking into this and will get back to you.
- GregLewisAspirant
have bought ready nas RN202 and cant create ready cloud account keep getting java.lang.nullpionter.expection
- jbcamaroAspirant
I have tried repeatedly today to create an ReadyCloud Account. I keep getting java.lang null pointer exceptions. I have tried many times in chrome and ie. Are there any known issues with the server.. Dead in the water until I can get an account created.
Thanks
- MadadamAspirant
...And same problem here
Tried multiple times using IE, Edge, Chrome Firefox Safari etc on various OS platforms Windows (7 & 10), IOS 9.3, Opensuse 42.1 and 13.1 but all give variations on the same exceptions -
org.hibernate.exception.GenericJDBCException: Could not execute JDBC batch update
java.lang.NullPointerException
Gateway timeout
There appears very little of significance in the logs and specifically nothing recorded on each attempt to create the new account.
- mdgm-ntgrNETGEAR Employee Retired
We are working on getting this fixed. We will provide an update in this thread when the problem is resolved.
- AlexPeNETGEAR Expert
Hey Everyone,
Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.
Thanks
AlexPe
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