NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS Remote Windows App Beta for Duov2
I am trying to install a working version for Windows 10 Last year JennC provided this link in a closed discussion: http://kb.netgear.com/app/answers/detail/a_id/20684/~/readynas-downloads#remote ...
Hello miaomiaou,
Can you post a screenshot?
You might want to give this Windows article a read and see if it would help.
Regards,
Hi JennC
No change. I installed this version which is probably the same I had. I can login but it won't connect (nothing when I show the devices and click on connect, or when I open the share file window.
I followed the recommendations in the article to no avail.
Hello miaomiaou,
So it just sees your NAS but won't connect, right?
Please make sure to turn off firewall security software on the computer, that most of the time blocks the app from connecting.
Regards,
I checked: nothing with the firewall. The app is allowed through. No change, I can "login successfully". But the "device is offline" and the connect button doesn't react
Hello miaomiaou,
Please try setting static DNS address on the NAS like 8.8.8.8 and check if it will make any difference. Have you tried using different readynas remote account for isolation?
Regards,
Marty_M
NETGEAR Community TeamHello miaomiaou,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
