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Spock1's avatar
Spock1
Aspirant
Sep 24, 2015
Solved

ReadyNAS Remote Windows App Beta(1.7.6.27)

I can connect to NAS remotelly -On Windows 10-after updating to App Beta (1.7.6.27); althought,  my ReadyNas Remote shows my NAS offline and ReadyNas Shares files are not present . Any Idea what could be hapening here? 

  • Thank you Brian..everything it's working perfect after restartingin the ReadyNAS Remote Service (including the iphone app)

     

     

    Thanks again!!!!

5 Replies

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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi Spock1,

     

    Can you confirm if your ReadyCLOUD/ReadyNAS Remote ID is registered as the admin in the device admin page. Also, kindly check the Cloud tab and tell us if internet is marked as available and services is marked online.

     

    I look forward to your response.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • Spock1's avatar
      Spock1
      Aspirant

      Hi Brian, thanks for your response.


      I have a  ReadyNAS Duo RND2000 V.1 that I undestand is not compatible with ReadyCloud (ReadyCloud Can't discover my device)

       

      Before Windoes 10, my only way to connect to ReadyNas Remote was via Iphone App (not working anymore after Windows 10 upgrade) and Via Windows Netgear application (not working, even after the new update).

       

      As far as I understand, I have no way to confirm your request. Am I right?.

       

       

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi Spock1,

         

        Could you restart the ReadyNAS Remote Service in the device admin page? Also verify if the ReadyNAS remote ID that you are using is registered or listed as one of the allowed ReadyNAS remote IDs to access your device.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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