Remote on Windows 8.1 | Error code -3

Apologies for lack of updates but the reason is that simply, there aren't any! Both Level 2 and Level 3 support have now had remote access and seem unable to resolve the issue. As this is on my main work pc, I am now calling a halt to this nonsense at my inconvenience, as I can't afford either the time or resource, let alone risk on which my work relies. This needs to be fixed rather than attempts at "patching" individual installations. Having been a regular Netgear customer for many years, I will seriously be considering my options when the time comes for future upgrades or installations.

I another unhappy person. Initial testing with Remote worked but it's now essentially totally unreliable.
Tech support has spent multiple hours and haven't succeeded.

I also have the dreaded Error code -3 on both my Windows 8.1 machines. Prior to the 8.1 upgrade all was well and I could remote into the NAS. Now even after two weeks of repeated Level 2 and 3 support calls and Level 3 remote access to my machines I'm unable to use or install ReadyNAS Remote. The issue has been escalated from Level 3 to the "Engineers". By "engineers" I assume Netgear has basically given up and is sidelining me. Synology appears to offer much better back end support, even for older units, so as soon as I can find a deal on a Synology unit I'll be dumping this unit. Sad, though, because I've always liked Netgear products and this NAS is well constructed.

Hi you all.
I have exactly the same problem: In the past ReadyNASRemote worked well and stable on my Windows 8 machine. But since the update to Windows 8.1 it became unstable and after reinstallment it didn't work anymore.
I also get the error -3 message now.

Does somebody know anything further about this issue?
I haven't asked for help from netgear support yet. I will do that tomorrow.

Thanks for any help!

Durdane

I have exactly the same issue with my RN104.
It's a shame that I can't use the functions promoted by Netgear !