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Forum Discussion
RN31211D Letter of Volatility request
Looking for a Letter of Volatility for an old ReadyNAS RN31200. I need to sanitize it for disposal.
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acardell wrote:
Looking for a Letter of Volatility for an old ReadyNAS RN31200. I need to sanitize it for disposal.
Netgear rarely engages here. I suggest trying to open a support case
Maybe also try an email to support@netgear.com in parallel.
There is no need to sanitize the NAS itself -- the ReadyNAS stores none of your data on it. But my saying so doesn't help if you need an official LoV to show some corporate security guy. There is a generic LoV for all the legacy NAS (ReadyNAS/Netgear_Letter_of_Volatility-100811 ), but it has never been updated for OS6 based NAS. This note from it does apply to all ReadyNAS, though: Please note, there are no remnants of customer data retained in the device when both (i) HDD is removed and (ii) the power is turned off.
Note that if you intend to sell it, don't get lazy and dispose of the drives in the caddies. Caddyless ReadyNAS are worth a lot less since the caddies usually sell for upwards of $25 each.
That LoV lists the ReadyNAS 3100 series as having 2GB of volatile memory for user data with no controls. Makes me very curious why it's so big, but that appears to be the official word from NetGear, so thanks for the link to that letter.
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