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Archdivan's avatar
Archdivan
Aspirant
Jan 11, 2019
Solved

RNDP6000 vith OS6 and readycloud

HI! There is known issue: RNDP6000 with OS 6 has no s/n and numbers are the same with MAC adress of device. that way i can't access to readycloud. also i know that legacy has no support but it seems to easy-solved, so i ask for some help. sorry for my poor english.:catembarrassed:

  • Hi Archdivan,

     

    The fix has been applied already and the NAS was rebooted afterwards. The unit should have the actual serial number now.

     

    Regards,

6 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Archdivan,

     

    Welcome to the Community!

     

    Can you take a picture of the serial number and the MAC address of the NAS? That is usually located at the back or underneath of the chassis. Please PM it to me afterwards.

     

    Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Archdivan,

     

    The fix has been applied already and the NAS was rebooted afterwards. The unit should have the actual serial number now.

     

    Regards,

    • Archdivan's avatar
      Archdivan
      Aspirant

      Wow! It's a magic! =) that's why a NETGEAR the best! 

    • computim's avatar
      computim
      Luminary

      Good afternoon - Would it be possible to have the same fix for my unit? Readynas RNDP6310-100NAS.

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired

        computim

         

        The fix has been applied and the NAS was rebooted to Normal mode again. Please check if it is now showing the actual S/N.

         

        Regards,

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