Torrent downloads crash device

I got the same problems it can happen twice a day or once a week... very strange.

Sometime i got only one torrent sometimes five.

It's very strange, i started to reboot my nas every night to check if it's related with the memory of my nas but it doesn't change anything.

OK so an updated firmware has arrived for the NV+ and I was very excited to see if anything had been done that might address the issues with the Bittorrent service crashing my NAS.

Sadly no.

I added a torrent to the Bittorrent client and within 5 minutes I was having to physically power-cycle my device over and over trying desperately to log into Frontview and disable the Bittorrent add-in before my NAS stopped responding and dropped off the network.

Seriously guys this is well beyond annoying now. I have gone through numerous firmware updates and posted about this issue so many times (and seen many other posts describing the same issue) are you simply turning a blind eye to this in the hope that it will just go away?
Is this issue one that you deem unworthy of your attention?
If this issue cannot be resolved then perhaps Netgear might want to think about removing the Bittorrent functionality altogether?

As you can no doubt tell from this post I am at the end of my tether with this.
Will Netgear accept the return of my NV+ on the basis that this advertised feature simply doesn't work?

I've seen routers cause disconnects like this when using Torrents. They get overloaded with all the packets the torrent client sends out.

What make/model/firmware is the router that the NAS is connected to?

If your NAS is under 30-days, you could check with the reseller about return. NTGR won't take a return because of this. Have you tried working with technical support yet on the issue even?

The router is a Belkin F5D9630-4 running firmware version 3.00.15
I appreciate what you are saying and granted my router is not enterprise class by any stretch.
However, I have a couple of PC's, smartphones, and a PS3 running through the router that do not get affected when the NAS crashes.
I have also run BitTorrent clients on my PCs in the past downloading far more than I do on the NAS without issue.
I would assume that if the issue was with the router itself then a reboot of the router would resolve the issue?... it doesn't.

The lights on the NAS stay illuminated and the LCD panel occasionally lights up and then goes dark, there is no sign of the disk activity light.
If I unplug the network cable the LCD panel illuminates and informs me that there is "No network link"
Is there any way that I can troubleshoot this better? Are there any log files or internal monitoring tools that I can use? (that will remain after a hard reset)

My NAS is over 2yrs old now and I have had this issue for as long as I can remember.
I thought that it might be a memory issue so upgraded to a 1GB stick (on the HCL) but no joy.
I even uninstalled all of the other add-ins in case it was related to something I installed, but still the issue persists.
I haven't spoken to tech support about this, do you think they could assist better?

Tech support should have some people who can perhaps look at your logs etc. and make some good suggestions. Try Online support (see link in chirpa's sig) and post your case number.

Thanks for the response, I'll try Tech Support.
What logs are you referring to? How can I access these logs? The logs available via frontview do not show any detail at all.

Status > Logs > Download all logs. Should be lots of nice log files in the zip file downloaded that they can look at. If they ask for the logs they'd want the entire zip file.

I've got exactly the same problem. Please post again if you find any solution.

Hello again,

I have logged this with Netgear support and they now seem to be at the point where they have asked all of the questions that they can think of and are now asking me the ones they originally started out with.
I appreciate that this is as a result of having multiple engineers attending to the call and, since the call log is now so long, not bothering to read the history.

Is there any way that a member of the Jedi Council can assist with this issue?
The job number is 15103913 and I will happily provide logs from the NAS, Wireshark packet captures, and try different configurations and scenarios to your hearts content if only it will fix this issue!!

I know I am not the only one with this problem, but by the same token I know that there are hundreds of others out there that do not experience it.

All assistance is very much appreciated.

mdgm wrote:
Status > Logs > Download all logs. Should be lots of nice log files in the zip file downloaded that they can look at. If they ask for the logs they'd want the entire zip file.

Was much of help, mdgm! thanks a bunch. i'm for now a lot an inexperinced user of Readynas addons.. )