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Forum Discussion
Users can not save files
We have been experiencing and intermittent problem with saving files to the ReadyNAS. When users go to save a file after modifications is does not always allow the user to overwrite the file. It req...
Hi ytp,
There could be several reasons for the issue. First, as the last poster mentioned, it could be the document locking functionality. Documents can be locked by users that are editing the file to prevent other users from overwriting their edits. Such is not a bug and is as intended to prevent multiple version conflicts.
Second, it could be an AD connectivity issue. If your users are working remotely through AD authentication, there might be connectivity problems that cause permission disconnects, preventing users from overwriting existing files. If this is the case, first make sure you have upgraded to the latest version (better permission handling), then if the problem persists, submit a ticket here and I'll have support/engineering directly look into it.
Hope that helps,
~ Johnny
There could be several reasons for the issue. First, as the last poster mentioned, it could be the document locking functionality. Documents can be locked by users that are editing the file to prevent other users from overwriting their edits. Such is not a bug and is as intended to prevent multiple version conflicts.
Second, it could be an AD connectivity issue. If your users are working remotely through AD authentication, there might be connectivity problems that cause permission disconnects, preventing users from overwriting existing files. If this is the case, first make sure you have upgraded to the latest version (better permission handling), then if the problem persists, submit a ticket here and I'll have support/engineering directly look into it.
Hope that helps,
~ Johnny
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