"... cannot open this document"

Question

Hi all,&nbsp;A few days ago I started getting the following error on certain files when trying to open them: "(Excel / Word) cannot open this document. The document might be in use, might not be a valid document or contain invalid characters" Or "...Could not be found"&nbsp;This does not happen to all files/folders.&nbsp;I am using &nbsp;Mac Book Pro and accessing them through the shared area of Finder.&nbsp;I can copy the files on to my desktop and they open fine to make changes. if I then copy them back to the same or a different location I get the same error message. If I copy them locally again the changes remian.&nbsp;If I make a duplicate of the document in the same location with a slightly different name, I get the same message.&nbsp;This doesnt appear to be&nbsp;a permissions issue with my account as I have read/write on all the areas concerned.&nbsp;I have logged out of my access and have tried logging in as the admin account but it has the same issue.&nbsp;The file names have correct characters.If I sign directly into the Readynas drive then the files are accessible from there.&nbsp;It seems like it could be a communication/permissions issue specifically between my laptop and the ReadyNas drive. &nbsp;&nbsp;Any help would be appreciated.Thanks

JennC · Answer

Hello&nbsp;MarkCarra,

&nbsp;

I have some questions to ask, I have summarized them below:

Have you tried opening the files on another computer? As well as non-Mac.
 Where did you get or create this files before it got in to the NAS?
 What is the model number and firmware version of your NAS?

Regards,

MarkCarra · Answer

Hi JennC&nbsp;All of the laptops on the network are macs but I have checked that one of the other users is able to open the documents that I am unable to. Interestly one of the files is locked for editing by me, even though I cant access it.&nbsp;I am able to access the files from the readycloud app on my phone. (My readycloud account is different from my local account)&nbsp;The documents were created and saved by me on the one laptop.&nbsp;Model number RN21200, firmware 6.6.0&nbsp;I deleted and recreated my acount to see if that made any difference but it didn't.&nbsp;Thanks for your help

BalROCK · Answer

by ' other users' you mean other user account on other computer or your account on other computer.

Do you have similar issues with xL/Word files placed on other remote location? Or pdf/txt files?

I had similar problem with files on remote drive (not NAS) and the problem was with a computer. I suggest clearing with ccleaner or other, or even repairing MS Office

Sandshark · Answer

MarkCarra wrote:&nbsp;Interestly one of the files is locked for editing by me, even though I cant access it.I'm not a Mac user, but I have seen Excel do this in Windows on a Windows server -- so it may not be a ReadyNAS issue at all.&nbsp; Typically, the lock goes away after some amount of time, but that may be due to some maintenace done in the background on the server, of which I am unaware, rather than just happening over time.&nbsp;Have you tried rebooting the NAS?

MarkCarra · Answer

Hi Sandshark,&nbsp;Yes I've experienced the file locked for editing&nbsp;on other systems as well. It was only saying locked for this one file, the others that I cant access just say that it cant find them or access them.&nbsp;Rebooting the NAS doesnt work, thats the first thing that I tried when I came accross this issue!&nbsp;&nbsp;Thanks

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"... cannot open this document"

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