4.1.7 Slow To Respond To SMB Network Discovery...

chirpa wrote:
I haven't read through the whole thread, but have you contacted support to get a case number for official help on the issue?

Please have a kind look on what you have posted on April 1st(bad omen?):
"I've asked an L3 agent to check out your case history, #14577085"

Unfortunately case #14577085 was closed, so I've opened a new one (#15187681), two days later (April 3rd).

Another 3 days later, "siigna" stepped in - most appreciated by all of us. He asked for logs - we gladly gave him whatever he asked us for. That was in April.

On May 5th "siigna" asked for more logs - we've send it to him.

2 weeks later (May 19th) we started to ask for some feedback - without success.

I hope that you understand our frustration - we have offered and provided our help. But up to now there was no return on our efforts. How would you feel as a customer?!