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Forum Discussion
516 Backup Issues
Hi All, I'm having problems with backup jobs on a 516 (6x2T) running 6.1.8. All of my jobs are backups from the same file server (running Win7x64). The first runs properly, always. The second, w...
Hi mdgm, thanks for responding - and apologies that I have been on holiday for 2 weeks and thus delayed in answering your questions.
There is no difference in the configuration of the destination folders between the jobs which are completing and the jobs which are failing. In fact, all except for one (including both the working and non-working backups) have the same destination folder. It's difficult to understand why jobs with the same specifications, copying from the same drive share to the same destination folder, would operate differently. I note that even though the backup job fails and says "source can not be mounted on the system," at least *some* files are in fact being backed-up. So the NAS is indeed able to connect properly, but not to complete. Is there anything in the logs I should be looking for? Unfortunately, as in my previous post, the backup job is large enough that the file log is truncated, so I can't tell from logs what is being backed up and what is not, or if the job fails consistently at the same point or file.
I have not contacted support as my understanding is it is only valid for 90 days from purchase, and I'm outside that window. Instead they have directed me to the knowledgebase, and to this forum.
It sounds as though other people have had similar problems, and so I hope to find that one of their solutions works for me too. I'd really like to lick this issue!
There is no difference in the configuration of the destination folders between the jobs which are completing and the jobs which are failing. In fact, all except for one (including both the working and non-working backups) have the same destination folder. It's difficult to understand why jobs with the same specifications, copying from the same drive share to the same destination folder, would operate differently. I note that even though the backup job fails and says "source can not be mounted on the system," at least *some* files are in fact being backed-up. So the NAS is indeed able to connect properly, but not to complete. Is there anything in the logs I should be looking for? Unfortunately, as in my previous post, the backup job is large enough that the file log is truncated, so I can't tell from logs what is being backed up and what is not, or if the job fails consistently at the same point or file.
I have not contacted support as my understanding is it is only valid for 90 days from purchase, and I'm outside that window. Instead they have directed me to the knowledgebase, and to this forum.
It sounds as though other people have had similar problems, and so I hope to find that one of their solutions works for me too. I'd really like to lick this issue!
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