NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
6.4.1 and the problems from 6.4.0 are still there. #26140511
I have a 102 and all was fine on 6.2.5
Then I updated to 6.4.0. and all USB backups failed as it seems as has happened with others.
Now updated to 6.4.1 and on attempting a USB backup the...
I had the same problems, rendering my RN202 completely useless.
It seems that the problems went away when I turned off the antivirus (AV) option in my RN202.
My anti virus is already off.
I am in business, this is diabolical. I had a perfectly working system until 6.4.0 and now 6.4.1 doesn't solve issues.
If I went to a client and worked on his building management systems and left him with an unstable system I wonder if he would be happy to wait weeks while I sorted it?
When 6.2.5 was working for me and it seems many others please Netgear don't reinvent the wheel simply get us back to a firmware that worked and then leave well alone.
I am already in the process of swopping to another supplier of equipment and it's obvious Netgear don't give a jot, they have had my money.
Yes, I'm really p****d off with this.
What I fail to understand and I would be grateful for an explanation, is why unlike a normal computer, why I can't simply format the hard disk drive and reinstall a perfect good and acceptable 6.2.5 and then reinstall my data.
Yes it will be a timeconsuming hassle, but waiting weeks for Netgear to solve this is no longer an option and based on previous experience I have little faith in Netgear any more.
Unfortunately, I feel the same way as everyone else. I guess they cant get a grip on this issue of automatic shut down. It's weird that the log is useless in resolving this. I have tried most things mentioned from 6.4.0, this time Netgear is kinda mute...
Hi Tony P
Yes it's unbelieveable isn't it?
At the moment I still owe Netgear some information on my NAS so the buck is with me but their attitude beggars belief.
So far the 'try this' 'alter that setting' 'send us a log' is all very well but seems to be nothing more than delaying tactics as they ask the same question again and again and ask questions they already have answers for. All they keep doing is suggesting I turn off anti virus which has never been switched on! I had a well functioning 102 which has been completely ruined by 6.4.0 and 6.4.1 and they appear not to give a jot.
Strangely if I plug in my backup USB hard drive two additional items appear as shares, the USB hard drive itself and a USB stick with identical amounts of storage even though the stick doesn't actually exist.
At the moment I get by because at least 6.4.1 has enabled my rear USB sockets to work and provide backups. The front USB socket just freezes the NAS sometimes but any backup by that method never completes. In addition my nightly backup which normally took less than one hour now takes over three hours.
Theres a saying 'if it ain't broke don't fix it' and for the life of me all these firmware updates seem to be doing is creating more issues than they fix.
What problems have you had?
I should also add that given the appalling issues that have arised since 6.4.0 and the clear lack of testing prior to it's release it seems ludicrous not to provide a facility to enable a resinstallation of an earlier firmware / setup that the use knows will work. I fail to understand why this cannot happen.
I am told that a factory default reset will simply reset to a firmware that already exists in memory within the NAS and obviously this is the 6.4.1 in my case. That is not factory default in my books.
Surely this is only software? I fail to understand why there isn't a method to take control of the NAS and force it to a true factory default including firmware to enable the user to then reinstall a known working configuration.
You know people moan about Microsoft and Windows but I have used their restore facility a few times with 100% success.
If Netgear are going to release firmware which doesn't even approach 99% perfection then some restore ability is a must.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
