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6.4.1 and the problems from 6.4.0 are still there. #26140511
I have a 102 and all was fine on 6.2.5
Then I updated to 6.4.0. and all USB backups failed as it seems as has happened with others.
Now updated to 6.4.1 and on attempting a USB backup the...
My use is very basic.
I have around 200gb of data on a 102 unit with 2 x 1TB drives.
My backups consist of daily backups of the entire system.
Weekly backups of the entire system on a further drive.
Finally, daily backups of my current years projects which fit quite comfortably on a 32gb USB stick because they presently amount to around 20gb.
I have two such sticks, one for odd numbered days the other for even numbered days and the the relevant stick gets inserted into the front socket and the backup button pushed. It's this final backup that fails. Tried twice since 6.4.1 and fails (locks up the NAS) and stops backing up at 800mb!!!!!
I haven't backed up or rather I haven't been able to back up the other USB drives since 6.4.0 and have manually every night backed up my files which are normammly only the current years work. Occassionally some additions are made to older information and this can be saved on the NAS but obviously not backed up. I therefore have to save this manually in a second place.
Now I'm not an IT person, I know my way around a PC enough and bought ReadyNAS to protect my data. I had a Readynas V1 which ran faultlessly and only upgraded to a 102 to get more reliability and speed. The old V1 still sits on the shelf and I was seriously thinking of going back to it.
The 102 failed me when bought new due to firmware issues and has failed me once more destroying my data on a firmware update. Fortunately I was able to restore because I'm paranoid about backups.
Now this latest farce has left me speechless. 6.2.5 was perfect (for me) and how I wish I never had updated my firmware.
I just want to keep my business going, I don't have the time nor the interest to try all manner of work arounds for a system that worked faultlessly up until the firmware update.
If I ran my business like Netgear I wouldn't have any customers and they have lost me as a customer.
Further update.
It seems that for some reason my front socket on my 102 if used causes the unit to freeze even though I have always used this socket and the backup button in the past.
I have just altered my settings to enable this backup to be performed from the back upper socket.
All went well except it was very slow.
But even though the NAS 'ejected' the stick it still continues to appear on my shares. This is the very same problem I had when I first bought the unit which was given the title 'ghost shares'. It took ages to sort.
However on then plugging in a WD hard drive to perform a complete backup even though this was successful it took three times as long as it used to and strangely the 'ghost share' now shows excatly the same storage capacity as this WD drive as if its a mirror of it.
Have sent the information to Netgear but hold out little hope that this will be delat with quickly.
I have also asked if, now that I have an up to date back up, if I can factory reset my NAS and force it to reinstall 6.2.5 which worked a treat. No response from Netgear.
You really have to ask yourself how such a thing can be allowed to happen? I run no apps, just a standard 102 with a very basic setup.
If I ever get this going again I will never update my firmware, leave well alone.
In sheer frustration I went to order a WD NAS but stopped the order. I'm now thinking that was a big mistake.
YorkBoy wrote:
I have also asked if, now that I have an up to date back up, if I can factory reset my NAS and force it to reinstall 6.2.5 which worked a treat. No response from Netgear.
See ifixidevices post on this thread: https://community.netgear.com/t5/ReadyNAS-Beta-Release/Downgrading-from-6-4-0-to-6-2-4-with-a-Pro-Pioneer/td-p/1006544
Netgear doesn't recommend that method, but it seems to have worked for the people who tried it.
Interesting.
Certainly having a good backup (two actually) of the complete data from the NAS this doesn't appear to be too much of a risk. Its worth a punt and then Netgear can go and hang.
Thank you.
Quite honestly I wonder what the legal side of all this is? There are people in business who have been told that theres an update to be installed and they in good faith follow Netgears instructions and ruin their systems. Isn't there any liability here?
My unit, a 102, still in warranty and I would gladly hand it back for a refund. I'll neve rbuy or recommend their equipment ever again.
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