Forum Discussion

Aspirant

Dec 05, 2016

6.6.0 - System Hangs during backup to USB device

Firmware 6.6.0 I wanted to backup my photo's to my USB drive. The USB-drive is already used for a former backup of the photo's, and I want to add the latest photo's to my USB-backup. a so called in...

NETGEAR Employee Retired

Dec 05, 2016

That error could come from anywhere.

Can you send in your logs (see the Sending Logs link in my sig)?

Vinfo1

Aspirant

Dec 06, 2016

I have sent the system logs.

fyi. I tried to make a new backup, exactly according to the description of :

http://kb.netgear.com/29654/How-do-I-back-up-data-from-my-ReadyNAS-OS-6-system-to-a-USB-disk

Also format the disk in Ext4. So, I had an empty disk.

The backup task did start succesfully, but after a short while, the same system hang occurs. After booting the NAS, a resync started.

JennC
NETGEAR Employee Retired
Dec 06, 2016
Hello Vinfo1,

Thanks for sending. Let's wait for results. I hope you have included the of this thread to the email.

Regards,
- mdgm-ntgr
  NETGEAR Employee Retired
  Dec 06, 2016
  I can see I/O errors. Have you checked the health of the disk using SeaTools?
  - Vinfo1
    Aspirant
    Dec 07, 2016
    This is rather strange.
    
    I created a same backup, by attaching the USB disk to a windows 10 laptop, and with copy/paste, I copied the whole picture map to the USB disk. Beside the very long backuptime (19 hours), the result was the same. And no errors.
    
    I do not believe that the ReadyNas crashes when the USB-disk have some I-O errors. At last the windows copy was succeful.The ReadyNas should also be succesful or must report the error but it cannot be the case that ReadyNas crashes.
    
    But I wil accept your recommendation, and will check the health of the USB disk.I'll keep you informed