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hmuessig's avatar
hmuessig
Luminary
Jul 09, 2017
Solved

716x Hung: "native_apic_msr_write+26" on display

This morning I was greated by a hung 716x with the following error message on the display:

 

native_apic_msr_write+26

 

The unit was totally unresponsive to front panel inputs and had disappeared from my network, i.e. no device was found using Fing" on my iPhone to scan all the devices on my network.

 

Had to power it off and cold-boot. It now seems fine other than doing a resync on the EDA500.

 

No ATA errors on any of the drives . . . 

 

716x, OS 6.7.1, 2 4TB Reds, 2 2TB Reds + EDA500, 3 4TB Reds

 

Any thoughts what happened?

 

Logs sent

 

Tx!

  • I was asleep . . .   so the unit was idle. 

     

    I do have three backup jobs that start at 00:05 every night and these did not run early morning July 9th. I found the unit locked up that morning and had to cold boot it (aqs shown in the logs).

     

    So I'm assuming something happened right around midnight as I don't see any activity in the logs after that time. Too bad there is nothing in the logs(!) Darn.

     

     

2 Replies

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  • Skywalker's avatar
    Skywalker
    NETGEAR Expert

    Strange, I haven't heard of that before.  Unfortunately there's no trace in the logs, so it must have locked up hard enough that it was not able to write anything out to disk.  Any idea what it was doing at the time?

    • hmuessig's avatar
      hmuessig
      Luminary

      I was asleep . . .   so the unit was idle. 

       

      I do have three backup jobs that start at 00:05 every night and these did not run early morning July 9th. I found the unit locked up that morning and had to cold boot it (aqs shown in the logs).

       

      So I'm assuming something happened right around midnight as I don't see any activity in the logs after that time. Too bad there is nothing in the logs(!) Darn.

       

       

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