Forum Discussion

Guide

Mar 14, 2018

Admin page issue after upgrade

I have 2 and 4 bay NAS drives. I upgraded from 6.9.2 arm to 6.9.3 arm. Upgrade proceeded normally. After reboot the splash screen indicated 6.9.3 and then "Connection to ReadyNAD Admin Page". The...

Installation & Upgrade

tec-man

Guide

Mar 15, 2018

Problem solved.

(Moderator) Bryan followed up with me. Using device logs and then remoting in he was able to solve the problem.

Great support from Netgear on the issue.

paul

Magnus_J

Aspirant

Mar 16, 2018

Hi,

I have the same issue. What was the solution?

Thanks

//Magnus

mdgm-ntgr
NETGEAR Employee Retired
Mar 16, 2018
Can you download your logs using RAIDar as well and send those in please?
- Magnus_J
  Aspirant
  Mar 16, 2018
  OK, I will be onsite Thursday next week.
- Magnus_J
  Aspirant
  Mar 22, 2018
  Hi,
  
  I have sent the logs now.
  
  //Magnus
  - mdgm-ntgr
    NETGEAR Employee Retired
    Mar 22, 2018
    I've sent you a suggestion to try.
tec-man
Guide
Mar 16, 2018
I do not know what was done. Bryan remoted in and must have made changes to code or parameters.

paul
- Rolf-de
  Aspirant
  Mar 16, 2018
  Hello, same problem here.
  
  Logs were sent to Slas but we have no connection to the web and so it can't be remote connected.
  Is there a solution without connecting remote to the NAS?
  
  Rolf
  - tec-man
    Guide
    Mar 16, 2018
    It was indicated that the fix will be in the next update 6.9.4
    
    paul