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Forum Discussion
tec-man
Mar 14, 2018Guide
Admin page issue after upgrade
I have 2 and 4 bay NAS drives. I upgraded from 6.9.2 arm to 6.9.3 arm. Upgrade proceeded normally. After reboot the splash screen indicated 6.9.3 and then "Connection to ReadyNAD Admin Page". The...
Blasterix
May 13, 2018Aspirant
after update to 6.9.3 cannot load admin page MAC osx 10.13.4
attached log
Etges
Jun 01, 2018Aspirant
I'm having the same problem on a Readynas 102.
Upgraded to 6.9.3 and now I'm having a reloading admin page.
I've send in the logs by mail. I could really use some help on this! :)
Upgraded to 6.9.3 and now I'm having a reloading admin page.
I've send in the logs by mail. I could really use some help on this! :)
- mdgm-ntgrJun 01, 2018NETGEAR Employee RetiredEtges, try clearing your web browser cache, close your web browser then reopen the web admin page.
- DGM01Jun 05, 2018Aspirant
I'm having the same issue with the admin issue after the latest upgrade. Clearing the browsing history cache and reopening it worked well for a while, but the problem quickly came back. When will the revised firmware become available?
- sunoJul 11, 2018AspirantI'm having the same issue with the admin issue after the latest upgrade from 6.9.2 to6.9.3. Clearing the browsing history cache and reopening it worked well for a while about 5 seconds, but the problem quickly came back. I`ll send you my log please chack it.
- mdgm-ntgrJun 05, 2018NETGEAR Employee Retired
DGM01 can you send in a fresh set of logs please? You can download the logs using RAIDar and then send them in (see the Sending Logs link in my sig).
- mdgm-ntgrJun 06, 2018NETGEAR Employee Retired
DGM01 it looks like you've got other problems going on in your case. I've sent you a PM.
- mdgm-ntgrJun 06, 2018NETGEAR Employee Retired
DGM01 the users group doesn't exist on your NAS, but instead a different user has the group id 100 on your NAS. That would be at the very least contributing to why you can't access the web admin page.
Jun 05 08:38:57 readynasd[11599]: Default group users does not exist. (Check /etc/frontview/account.conf). Continue importing.
- mdgm-ntgrJul 11, 2018NETGEAR Employee Retired
suno is your NAS behind a corporate firewall/proxy?
It can't connect to the internet to address the problem.- sunoJul 11, 2018AspirantYes it is within our firewall
Should I connect to internet?- StephenBJul 11, 2018Guru - Experienced User
suno wrote:
Yes it is within our firewall
Should I connect to internet?Netgear does push hot-fixes, so it would be best to enable the NAS for internet access. That also makes it more convenient to do updates, and allows you to use NTP.
IMO it should still be behind a firewall though, and there normally is no reason to allow unsolicited inbound traffic.
- mdgm-ntgrJul 11, 2018NETGEAR Employee Retired
The only other ways to address the issue you're seeing would involve shell commands or putting a different firmware e.g. 6.9.2 or 6.9.4 beta on the NAS unit using USB Boot Recovery. Note that units updated to 6.9.x firmware should not be downgraded to firmware older than 6.9.0.
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