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Forum Discussion

Guide

Oct 17, 2015

After update firmware 6.4.0, RN10400 doesnt boot

This readynas has been acting up for the past year...it hangs after doing backups and I have to hard boot by unplugging the power. GUI and RAIDar or ssh do not work to access the NAS. I suspect a m...

Installation & Upgrade

NETGEAR Employee Retired

Oct 19, 2015

Hi fxmail,

If it powered down the device it means that the recovery is finished. Have you unplugged the USB and normally booted the ReadyNAS to see if it works?

Kind regards,

BrianL
NETGEAR Community Team

Guide

Oct 19, 2015

I did reboot and it is still stuck in booting.....

They made me pay for support to have my issue fixed....I have no choice unless I throw it away along with my data.

JennC
NETGEAR Employee Retired
Oct 20, 2015
Hello fxmail,

May I have the case number provided by the support expert?

I will check what happened.

Regards,
- AndypigpenDoran
  Aspirant
  Oct 20, 2015
  Any news on this? I have the same issue. I'm guessing that 6.4.0 is not exactly reliable. I have tried the USB boot to recover and still no joy. The box reboots and can be accessed via a browser to the admin page for maybe a couple of minutes after a boot, but then hangs. It responds then to a ping but nothing more.
  
  Next step I guess is a factory reset - fortunately i have not relied on this for backups so I can rebuild it. But this is extremely annoying
  - JennC
    NETGEAR Employee Retired
    Oct 20, 2015
    
    Hello AndypigpenDoran,
    
    If you are able to access the admin page sometimes, it may be best you check the steps taken on this discussion:
    
    https://community.netgear.com/t5/Using-your-ReadyNAS/rn104-updated-to-6-4-0-and-possible-solution-to-random-lock-ups/td-p/993214
    
    Disable disk spin down too if you have it enabled.
    
    Regards,
- fxmail
  Guide
  Oct 20, 2015
  some other moderator is checking but here it is anyways...#25912322
  - StephenB
    Guru - Experienced User
    Oct 21, 2015
    fxmail wrote:
    
    some other moderator is checking but here it is anyways...#25912322
    
    I don't think they should be charging for 6.4.0 issues. Just my opinion of course.

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