I'm running a Pro6 with 4.2.19. I'm having a problem with it losing the alert email settings.I have the Pro6 configured to send email after a nightly backup completes. After a while I noticed that it stopped sending email.My email provider is Yahoo!, and my domain is 'sbcglobal.net'. As I look at the existing page in Frontview, I see:Alert Contact 1: <set to proper email@domain name>Email Provider: SBC Yahoo DSLUser: <proper email@domain name>Password: ..... (also set properly)Then I click to show advanced options...SMTP Server: 'Yahoo' (greyed out)SMTP port: 'yahoo.c' (greyed out)From: <proper email@domain name>It looks like something screwed up and when the page/program reparsed the config, it was 'off be one'. Note that it used to work. Not sure what I did or what happened to make it misread the config. Also note that rebooting the device doesn't seem to make it reparse the config properly.

Try an OS Re-install: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

Thanks for the advice. Just to make sure... An OS re-install doesn't delete my data, right?Also curious to know if I should save and restore my configuration data? Will re-reading the configuration data save me time configuring the device? Or will it retore the configuration issue?

Data will be left intact. A bit of the configuration will be reset (admin password, some network settings) but you should manually change these back to how you want them.

Ok, I just did an OS reinstall. The email configuration was still corrupted as I described. I fixed them and we'll see how long it lasts.Is there anything other than observing a change in configuration that shows an OS reinstall happened properly?

I tried to reproduce the email config issue. I wasn't able to reproduce the config file issue, however, i am not sure this might related to data corruption due to faulty hardware.. (ie bad memory, bad hard disk.) try running memory test and see if the system memory is good..

Alert email settings lost... | NETGEAR Communities

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winglessangel07
Aspirant
Dec 17, 2011
you may try to set an static DNS address...

http://www.readynas.com/forum/viewtopic.php?f=7&t=57309&p=323404&hilit=failed+to+contact+smtp+server#p323404
B52hbuff
Aspirant
Dec 17, 2011
Thanks for the tip. Please take a look at my initial post. There is a visible corruption to the configuration as shown in the Frontview page. So I think the problem is what is corrupting the config, not any network or reachability issue.
B52hbuff
Aspirant
Dec 19, 2011
Ok, email settings just got corrupted last night without any iTunes patch/config. Sorry for red herring. Now, how to figure out what is corrupting it?

Next guess will be to send a bunch of emails manually via front view and see if I can recreate the problem after a certain number of emails?
B52hbuff
Aspirant
Jan 06, 2012
Bump... I know that the holidays are a busy time. I was hoping someone might provide a suggestion for debugging this problem. Any ideas on how to proceed?

I'm really missing my email alerts...
B52hbuff
Aspirant
Mar 28, 2012
I just wanted to bump up the topic and add some more new information...

When I configure all of the email settings manually, then the configuration corruption issue appears to go away. It is a work around, but it renders the convenience of pre-configured settings for Yahoo! useless.
B52hbuff
Aspirant
Apr 25, 2012
The alerts generated from the backups are still working after more than a month. So it is clearly some bug with the processing of 'pre-configured' email settings that is corrupting those settings.

How do I file a bug report?

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Alert email settings lost...

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