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Forum Discussion
lospecht
Dec 13, 2016Guide
ATA Errors on new disks
Hi, Summary, I've replaced several drives and they all seem to be bad (5 out of 6 new WDC WD4002FFWX-68TZ4N0). Are they really bad or is something wrong with my NAS box? How do I delete the di...
- Dec 14, 2016
Thanks, Jenn and Stephen! I didn't realize the chasis could cause ATA errors. I will contact NetGear and see about getting that replaced.
StephenB
Dec 13, 2016Guru - Experienced User
ATA errors could be the chassis. Since you have seen this with both the toshiba and the WDC disks you might want to contact Netgear support (assuming you are covered by warranty) and get an RMA.
JennC
Dec 13, 2016NETGEAR Employee Retired
Hello lospecht,
I checked your profile and found that you are entitled to lifetime CHAT support for your RN314. I strongly suggest you contact the support to have the chassis checked or replaced.
Regards,
- lospechtDec 14, 2016Guide
Thanks, Jenn and Stephen! I didn't realize the chasis could cause ATA errors. I will contact NetGear and see about getting that replaced.
- JennCDec 14, 2016NETGEAR Employee Retired
Hello lospecht,
You are most welcome!
Regards,
- lospechtDec 19, 2016Guide
Good news! My replacement NAS 314 chassis arrived, I installed my original Toshiba 2TB drives in all 4 bays, booted up and let synchronization finish. No ATA errors on all 4 drives. So the chassis was definitely the problem.
However, I was hoping to recover my data on the Toshibas. When I click on Shares, it says No Volumes exists. When I click on System | Volumes, it says Remove InActive Volumes.
Is there anyway to recover my data on these disks or am I screwed?
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