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Forum Discussion
ATA Errors on new disks
I just bought 3 new 8TB drives and installed the last one this week in my Ultra4+ NAS. Unfortunately, it started incurring ATA Errors, Reallocated Sectors, Reallocation Events and Spin Retries after a few hours. I performed a Disk Test as well but it didn't return anything to the main LCD display dispite running it for over 24 hours. Although, it did show Current Pending Sector Count of 288 in the SMARTS to the drive after the disk test. The logs also showed the following error:
Detected high spin retry count: [65536] on disk 3 (Internal) [WDC WD80EFZX-68UW8N0, R6GHRJMY]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Before Disk Test:
After Disk Test:
Bottom line, I elected to send the drive back to Amazon for an exchange since they extend the rerturn timeline during the holidays until the end of January. I presume that was the right choice here but wanted to post to the forum just in case I overlooked anything. It's actually the first time I had a new drive fail on me.
Thanks and Merry Christmas!
2 Replies
NASguru wrote:
Bottom line, I elected to send the drive back to Amazon for an exchange since they extend the rerturn timeline during the holidays until the end of January. I presume that was the right choice here but wanted to post to the forum just in case I overlooked anything.
It was the right choice. The issue isn't the ATA errors (which haven't climbed, and might not indicate a drive problem). It's the climbing pending sector count, and the failed spin up reports.
Amazon will exchange it for a new drive (with full warranty), if you had RMAd it to Western Digital you'd have gotten a recertified drive with a much shorter warranty.
StephenB wrote:
NASguru wrote:Bottom line, I elected to send the drive back to Amazon for an exchange since they extend the rerturn timeline during the holidays until the end of January. I presume that was the right choice here but wanted to post to the forum just in case I overlooked anything.
It was the right choice. The issue isn't the ATA errors (which haven't climbed, and might not indicate a drive problem). It's the climbing pending sector count, and the failed spin up reports.
Amazon will exchange it for a new drive (with full warranty), if you had RMAd it to Western Digital you'd have gotten a recertified drive with a much shorter warranty.
Thanks for the confirmation and hopefully the replacement drive is the ticket.
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