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Forum Discussion
Backup and restore of VPD file for legacy ReadyNAS running oS6
We have recently seen a rash of errors reported here on legacy machines upgraded to OS6 that are associated with a corrupt VPD (Vendor Product Data) file. This doesn't usually occur when the NAS is c...
my apologies if this has been mentioned, but when telnet'ing on to the machine in tech support mode on a pro 6, once we scroll to 'tech support' mode (showing on screen, is there a button to confirm the option, or does it boot to tech support mode eventually once scrolled to the option from the boot menu?
also, do we specify a specific port when entering parameters in putty in order to telnet?
at the moment, i see 'tech support' on the screen, i enter the ip in telnet/putty, leave the port to the default shown, after hitting enter, the putty title bar with show the ip, but a dialogue box pops up saying connection timed out, which leads me to believe either its not in the correct mode, or the connection settings are incorrect
any light shed on this would be appreciated
many thanks
sorry, just an update due to not being able to edit the post
i missed the bit that says i press 'reset' button once correct mode is selected - sno then it booted in debug mode.. but in that mode doesnt seem to connect to the lan (no activity lights) and also cannot ping the IP, nor does raidar pick it up on a scan any longer
still get the same 'network error - connection timed out' on putty
but when telnet'ing on to the machine in tech support mode on a pro 6, once we scroll to 'tech support' mode (showing on screen, is there a button to confirm the option, or does it boot to tech support mode eventually once scrolled to the option from the boot menu?
Instructions for tech support mode are on pages 28-29 here:
also, do we specify a specific port when entering parameters in putty in order to telnet?
Select "other" using the radio buttons, and select telnet in the pulldown on the right. That will set also set the port correctly (to port 23). Enter the IP address in the appropriate field.
i missed the bit that says i press 'reset' button once correct mode is selected - sno then it booted in debug mode.. but in that mode doesnt seem to connect to the lan (no activity lights) and also cannot ping the IP, nor does raidar pick it up on a scan any longer
If you just boot up normally, does RAIDar find the NAS?
thanks for the response
yes its currently up and functioning as normal, its just when its in tech support mode that it cant find the NAS
ill try what you suggested now and report back
i enter the ip in telnet/putty, leave the port to the default shown, after hitting enter, the putty title bar with show the ip, but a dialogue box pops up saying connection timed out, which leads me to believe either its not in the correct mode, or the connection settings are incorrect
Did you follow my instructions (using my screenshot as a guide)? As I already said, you need to select "other" as the protocol choice, and then select Telnet from the pulldown.
is there a button to confirm the option, or does it boot to tech support mode eventually once scrolled to the option from the boot menu?
Did you read the instructions in the link I posted? Note step 6:
- When the status display screen shows the boot mode you need, press and release Reset
button to confirm your boot menu selection.
- When the status display screen shows the boot mode you need, press and release Reset
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