Backup Exec RALUS Add-on [13.0.5204.1]

Hi, I followed all the steps but the agent is unable to advertise to the symantec backup exec 2010 (Media Server Version 13.0 Rev. 2896) and I'm using a ReadyNas 2100 (firmware: RAIDiator 4.2.19). I have no problems when installing the agent. Indeed, the log files show that the agent installed successfully but there is no communication with the server at all. I have already the license installed in the server and everything seems to be fine in the server side. I opened the 10000 port in a computer A (test computer) and configured the agent in the readynas to connect to computer A. When I restart the service there is no traffic in the test computer at port 10000. At least I should see a handshake in that port but I can't see anything.

I have searching for help in the web but most of the info is related to a folder (data) that is not properly created in the readynas side. But in order to accomplish this I have to enable root access to the device and thus will void future support from the vendor.

Anything else I can try?

thanks!