Forum Discussion

Apprentice

Nov 01, 2015

Bug Report: Firmware 6.4.0 Rsync Timeout

Hello Really one for Netgear support (posted here as I don't know how else to submit it). I use rsync to backup my ReadyNas 314 to an external eSATA drive. I had similar issues to others ...

ReadyNAS Backup

quickly_now

Apprentice

Nov 06, 2015

More information:

Using ps I was able to get the command line, and then ran rsync to do my eSata backup, omitting the --timeout=30 option.

All works fine.

So the command line I used was:

rsync -v -8 --recursive --links --times --omit-dir-times --omit-link-times --devices --specials --modify-window=1 --delete --owner --group --acls /tmp/10219/data localhost::ESATA_HDD_4/

This works fine.

Suggestion: please allow us to change the timeout period. --timeout=30 is too short.

BrianL2

NETGEAR Employee Retired

Nov 08, 2015

Hi quickly_now,

We will check on this one. For the meantime, check if the latest Beta Firmware (ReadyNASOS 6.4.1-T29 (Beta 2)) works fine.

Kind regards,

BrianL
NETGEAR Community Team

quickly_now
Apprentice
Nov 08, 2015
Have loaded that beta.

No joy.

--timeout=30 still passed on the command line.

Running rsync without that, its all Ok.

New beta does not solve it.
- BrianL2
  NETGEAR Employee Retired
  Nov 08, 2015
  Hi quickly_now,
  
  We will further check this and keep you posted for updates.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
- ernst_stucki
  Aspirant
  Nov 09, 2015
  I have installed the 6.4 T29-version. Backup still fails. The problem becomes really urgent, because the NAS gets dramatically slower (as I mentioned before). It's no longer possible to work in a normal way. Sometimes I have to wait 20s or more to get the content of a network folder. Please help!
  - BrianL2
    NETGEAR Employee Retired
    Nov 09, 2015
    Hi ernst_stucki,
    
    Have you toggled off/on the Rsync service of the ReadyNAS? Let me know if doing this helps.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team