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Remko2106's avatar
Remko2106
Aspirant
Dec 03, 2015

cannot acces my nas in windows explorer after firmware update to 6.4.1

Hello,   Can anyone help me out please.     I have problems to acces my nas in windows explorer after updating the firmware to 6.4.1 I my browser ( google chrome ) its working normaly and i can...
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JennC's avatar
JennC
NETGEAR Employee Retired
Dec 03, 2015

Hello Remko2106,

 

Welcome to the community!

 

First, try checking the share permissions in the admin page. Check if the user account you are using is still allowed to access the share you are trying to open.

 

You may also try using the admin account that should have access to all the shares. 

 

Lastly, try resetting permissions.

 

Regards,

  • Remko2106's avatar
    Remko2106
    Aspirant
    Dec 03, 2015

    Hello JennC,

     

    I have olready done the but the same things happens again even if give permissision to anyone.

    Thanks for the solution but it does not work.

     

    I'm going to make a copy of the data and reset the nas to factory default.

     

    Regards:

     

    Remko

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Dec 04, 2015

      Hello Remko2106,

       

      Maybe you can try accessing the NAS shares on another computer?

       

      You also have free phone support still, if you can contact support center please do. But if it is easier for you to back up the data and reset, that's okay too.

       

      We always strongly recommend to always have full backup.

       

      Regards,

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Dec 04, 2015

        Can you also try running CMD from windows, and entering

        net use * /delete

        net use t: \\nasipaddress\data /user:admin adminpassword

         

        filling in the correct values for nasipaddress and adminpassword

         

        The first command terminates any SMB network connections the computer already has (it doesn't delete anything).  If there are any, it will ask you to confirm (and you should do that).

         

        The second will attempt to mount the NAS data volume as drive letter t.  data is the default NAS volume name - if you are using a different name for it, you'll need to substitute it.

         

        Please post what happens with the second command (including any errors that you see). 

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