Hi all,I have an original RND and i cannot access it at all from any of my Macbooks.It has been working fine doing time machine back ups etc.I has an email that a resync was needed which i tried to do.I also tried to access it via AFP but it is not showing at all.I then tried to access it via Raidar (which is the latest) and that cant find it either.The leds on the front are Blue - Static, Disk1 static, Disk 2 pulsing.After looking around it seems it may be doing a sync, but i thought i should be able to use it normally while this was happening?Trouble is, as i can access frontview either i dont know how long it has left and i need it for work!!Any help much appreciated!

What do you see if you hover over the pulsing lights in RAIDar?I would suggest you open a tech support (http://www.readynas.com/support) case and edit the thread title (i.e. subject of first post in this thread) to include your case number.

Hi,I cant even get RAIDar to find it.Its almost as if i dont even have one on the system!

mdgm wrote:What do you see if you hover over the pulsing lights in RAIDar?I would suggest you open a tech support case and edit the thread title (i.e. subject of first post in this thread) to include your case number.The problem is that its way out of warranty so i wont get tech support, which is why i was hoping someone here may be able to help!Well, i have just opened a case and it appears it had a 3 year warranty so its still in...just.

AAArrgghh!!!As it turns out i had a failed disc in bay 2.God knows why as it was working fine until it told me i had to resync.So, upon instruction, i had removed the failed disc with the power off, switched back on again and all seemed to be fine as i could access the existing drive with frontview.It has now popped up that drive 1 has failed also and data is almost certainly lost!!How the hell does that happen?Drives are Seagate Barracudas.

If you haven't already contact tech support again and see what they suggest.Drives can and do fail at any time. That's one reason why backups of important data primarily stored on any device are important.

Cannot Access Duo!! Case Number 17823755

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StephenB

Guru - Experienced User

Feb 07, 2012

jasons6930 wrote:
Thanks ill look into that.

WRT te codes, yes they will replace it under warranty if it throws back a code.

The problem is, at the moment with the basic tests, its not finding anything.

I have started a long test so hopefully that might help.

:)

jasons6930 wrote:
Thanks ill look into that. WRT te codes, yes they will replace it under warranty if it throws back a code. The problem is, at the moment with the basic tests, its not finding anything. I have started a long test so hopefully that might help. :)

They have replaced drives for me without questions when I entered one of the manual codes.

Again, I suggest confirming drive degradation by reading out the SMART parameters. SeaTools won't do this, but WD Lifeguard (and Acronis Drive Monitor) will. Even if the drive passes, if there are a lot of reallocated sectors you should return it.

jasons6930
Aspirant
Feb 07, 2012
Ok im going to download it now.

Is this the one you are suggesting?

http://support.wdc.com/product/download ... dc_lang=en

If so, once downloaded, which function do i use?

Thanks.
jasons6930
Aspirant
Feb 08, 2012
well as it turns out it failed.

"Could not read/find serial number"

So, i have created my returns, however, is there somewhere in the uk that i can purchase a decent box and packing to return it?

Had a quick google but nothing seems to come up.

Thanks!
jasons6930
Aspirant
Feb 09, 2012
ANyone have any info?

Ive got a box and bubble wrap but it says not to use it for some reason?

Cheers!

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Cannot Access Duo!! Case Number 17823755

14 Replies

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