Cannot access private user share - ReadyNAS NV+ #23958725

StephenB wrote:

If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it). Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC). Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.

Installed the add-on, still no luck.

Using these private home shares is really starting to scare me now as it seems like, while that information is still on the NAS, if something goes wrong there is literally no way to access it. With any other share I can always log in as administrator on the network and go take ownership of files to re-assign permissions. With these shares, even though I can see the "home" folder on the NAS, I can't access it and I can't change any security permissions.

How do I get my boss access to her important files again? And, if it can be figured out, what caused all this and how can I prevent it from happening again?