Cannot access private user share - ReadyNAS NV+ #23958725

Marto73 wrote:

Teekin, 3 points. (1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874 and check access. IP and Admin/ Password go back to default. (2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box. Do it one by one, and test. See Appendix of http://kb.netgear.com/app/answers/detail/a_id/7054 (3) If no progress thereafter, open a support ticket. http://support.netgear.com/general/contact/default.aspx#tab-email Attach logs, screenshots and this forum link. Reply with 8 digit case #. Regards Marto

For your first point, the OS reinstall, I would be more than happy to give it a shot but is there any chance at all that doing an OS reinstall will result in losing any of the files on the NAS? Right now it is our sole point of backup for our server and has a lot of files that aren't backed up anywhere else (I know, I know...been begging and pleading for the money to get better backup solutions in place!) Especially in the case of the private home shares, I want to be sure that doing this won't affect the files in those shares in any way before I move forward.

For point number 2, I can do that for all shares that I've created but unfortunately the private user shares are not listed there. I believe that is intended.