Cannot connect Mac to ReadyNAS Duo V1

I have a router!  Plug the NAS into the my router and my wireless connection will find said NAS?

Hi bnrush,

It would be best that you kindly try first the instructions given by StephenB.  We need to make sure that connecting your NAS directly to your MAC works and you have full access to your data stored in the NAS.  Then, if it works, that is the time to connect your NAS to your router then try to access it wirelessly on your MAC.

Regards,

DaneA

NETGEAR Community Team

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bnrush wrote:

I have a router!  Plug the NAS into the my router and my wireless connection will find said NAS?

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If the NAS and the Mac are both getting their addresses automatically, that should work.    You shouldn't need to power down the NAS btw, it should sense when you move the cable and ask for a new IP address when you connect it to the router (power up the router first).  Check the IP address for the NAS on the router admin interface - there usually is an attached devices list somewhere.

I think DaneA is concerned that your duo (or its disks) were damaged in transit.  But if connecting through the router gives you full access, that would not be the case. So I see no harm in trying it.

I followed your OSX instructions and was able to verify the drives are undamaged through Frontview.  I still can't connect to them with the static IP through the finder though.  Now that we know it's not the drives and I can see it with a static IP, how do I get to those files?

Thanks!  Another step closer.

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StephenB wrote:

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bnrush wrote:

I have a router!  Plug the NAS into the my router and my wireless connection will find said NAS?

---

If the NAS and the Mac are both getting their addresses automatically, that should work.    You shouldn't need to power down the NAS btw, it should sense when you move the cable and ask for a new IP address when you connect it to the router (power up the router first).  Check the IP address for the NAS on the router admin interface - there usually is an attached devices list somewhere.

 

I think DaneA is concerned that your duo (or its disks) were damaged in transit.  But if connecting through the router gives you full access, that would not be the case. So I see no harm in trying it.

 

 

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bnrush wrote:

I followed your OSX instructions and was able to verify the drives are undamaged through Frontview.  I still can't connect to them with the static IP through the finder though.  Now that we know it's not the drives and I can see it with a static IP, how do I get to those files?

 

Thanks!  Another step closer.

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StephenB wrote:

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bnrush wrote:

I have a router!  Plug the NAS into the my router and my wireless connection will find said NAS?

---

If the NAS and the Mac are both getting their addresses automatically, that should work.    You shouldn't need to power down the NAS btw, it should sense when you move the cable and ask for a new IP address when you connect it to the router (power up the router first).  Check the IP address for the NAS on the router admin interface - there usually is an attached devices list somewhere.

 

I think DaneA is concerned that your duo (or its disks) were damaged in transit.  But if connecting through the router gives you full access, that would not be the case. So I see no harm in trying it.

 

 

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I'm not a mac user ...

Make sure that CIFS/SMB is enabled for the share(s) from the web interface.  Then try go->connect to server in finder, and enter smb://IPaddress/sharename

Another option (if you don't have many files) is to enable https access for the share(s).  Then enter http://IPaddress/shares in your browser.

I tried finder Go -> Connect to server... smb://NAS default IP/"storage0" and "media", both of which appear to be names for that volume in the terminal and finder windows.  Neither label for that "share" works.  If I'm missing something, please let me know.  

And to everyone who's helping, I'm so grateful, but please spell it out for me, don't assume I know what I'm doing. Talk to me like I'm a dummy, because I am.  :)

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bnrush wrote:

I tried finder Go -> Connect to server... smb://NAS default IP/"storage0" and "media", both of which appear to be names for that volume in the terminal and finder windows.  Neither label for that "share" works.  If I'm missing something, please let me know.  

 

Use one of the sharenames you see in Frontview.

Does finder let you enter a username/password?

No longer able to connect to Frontview in the web browser for some reason.  Connecting through finder always errors out:  Cannot connect to server.  Check IP, etc.

I've tried my router's IP in the router prefs, and the router IP that was suggested.  I've tried the default IP of the NAS, which was working and now isn't.  Tried multiple static IPs for the NAS.  Still I've made no progress.

This is apparently the tiniest networking IP-related issue and I can't figure out what it is. One possible thing to note is I noticed many people have had similar issues after upgrading OS X to El Capitan, though Apple provides no support that I can find..  Feel like a network engineer could figure this out in a heartbeat over VNC.  Argh.

Hi bnrush,

Apple supports both AFP and SMB. Perhaps try to use afp://NAS default IP/sharename and see if it will give you access to your files. But the fact that the Frontview won't open up. We need to know if the ReadyNAS obtains an IP address from your router. Do you have another computer that we can use that runs Windows?

Kind regards,

BrianL
NETGEAR Community Team

I'll try afp://defaultIP/sharename.  I don't have another computer that runs Windows at my location unfortunately.

If I can't connect to the NAS, then how could the NAS obtain an IP from the router?  The NAS has no way to talk to the router as the NAS ethernet is plugged directly into my laptop.  

Thanks as always for the help

Hi bnrush,

If that's the case, try it again using the default IP 192.168.168.168 then let us know what happens.

Kind regards,

BrianL
NETGEAR Community Team

Hi guys.  Thanks for all the help.  I ran out of time to fix this so just plugged it into the router and it figured out all the IP stuff for me.  Done and done.

Hi bnrush,

Does this mean that you can now access it via DHCP address assigned by your router? If yes, kindly tag this thread as resolved by clicking the "Accept as Solution" button in one of the responses that you received.

Kind regards,

BrianL
NETGEAR Community Team

Done.  Plug it into a router.  That's what I needed! :) 
Thanks,

Bnrush

Hi bnrush,

Thanks for the feedback. Click the "Accept as Solution" button in one of the responses that you received so this thread can be tagged as resolved.

Let us know if you have further question.

Kind regards,

BrianL
NETGEAR Community Team