Cannot see the files Related to my User folder

Question

Hi all,&nbsp;Have the following issue with using my ReadyNAS Duo V2 with 2 (mirrowed) 3TB Disk from Seagate:I cannot see my files and folder any more that are related to my User Folders. I did not delete any users or folders in the NAS.The only thing changed is that I access the share folders (windows explorer) and admin access NAS (IP adress) with a different laptop.&nbsp;I used before already the same 2 laptops, the main one is now broken and therefore using the second one to access my Share files.Could this be the reason I cannot see my User folders any more and only Share folders? because of theaccess permits or security settings to a specific device...&nbsp;Any idea what to do? &nbsp;&nbsp;&nbsp;Best Rgds and Thnx in advance :)

StephenB · Answer

Gotti wrote:
I cannot see my files and folder any more that are related to my User Folders. I did not delete any users or folders in the NAS.
&nbsp;

To clarify: I think you are saying that you can access the NAS public folders but you cannot access the private home folders for each user?
&nbsp;
Usually that means you aren't using the NAS admin password with windows explorer. &nbsp;You can set those credentials up in the windows credential manager.

Gotti · Answer

Thnx for the fast replay, I will do this one the moment arriving home!

So setting those credentials up in the windows credential manager doesn´t need to be performed by the same device used to setup the folders/usernames/ and admin password?

Sorry sounds maybe like a stupid question, just not experienced with NAS devices and just want to understand how it works and learn from it :)

StephenB · Answer

Gotti wrote:&nbsp;
So&nbsp;setting those credentials up in the windows credential manager doesn´t need to be performed by the same device used to setup the folders/usernames/ and admin password?

The Windows Credentials Manager is part of Windows - so it needs to be run on the client PCs accessing the NAS, not the NAS web ui.
&nbsp;
It tells Windows what credentials to use when you access the NAS. &nbsp;By default Windows uses whatever username/password you used when you logged into windows.

Gotti · Answer

Hi there,&nbsp;I tried but did not solve the problem. I have now 2 other symptoms on top, I tried and used search bar in the windows explorer to find my missing user-folder and it was found and now displayed, clicking on it results in the following message:&nbsp;Verify that you typed "FolderName1" correctly, and try again. Windows can´t find "\NASname\FolderName1". The name might be misspelled.&nbsp;Clicking Troubleshooting will result in: NASname exist but Windows can´t find "foldername1".Error code: 0x80070035.&nbsp;A few months ago I reininstalled windows on my main laptop, every thing was working after but the only thing changed was that my now missing user-folder was inside a new created share folder called home. Wondering if therfore now using this 2nd laptop the path to my user-folder is not correctly displayed and causing all of this?!&nbsp;The 2nd thing is that one of the other share folder is giving my following error when I want to acces: &nbsp;Windows cannot access \NASname\ShareFolder2. You do not have permission to access&nbsp;\NASname\ShareFolder2. Contact your network administrator to request access.I did not change anything concerning share permissions or passwords..&nbsp;Getting really confusing for me and no idea what to do :(&nbsp;P.S Do not understand why the Model is as Inappropriate Content reported, I bought a RND2000V2 and seperately 2 Hard disks..&nbsp;

StephenB · Answer

Gotti wrote:
&nbsp;
&nbsp;
P.S Do not understand why the Model is as Inappropriate Content reported, I bought a RND2000V2 and seperately 2 Hard disks..&nbsp;

I don't have any idea what you are talking about with "inappropriate content". &nbsp;
&nbsp;
What firmware are you running though?
Gotti wrote:
&nbsp;
&nbsp;
A few months ago I reininstalled windows on my main laptop, every thing was working after but the only thing changed was that my now missing user-folder was inside a new created share folder called home. Wondering if therfore now using this 2nd laptop the path to my user-folder is not correctly displayed and causing all of this?!
&nbsp;

You only see the home folder when you are using admin credentials with the NAS. &nbsp;So that must be what you have set up on the main laptop. &nbsp;As admin you have access to all the user folders.
&nbsp;
That main laptop still works properly? &nbsp;What version of Windows is it running?
&nbsp;
Gotti wrote:
I tried and used search bar in the windows explorer to find my missing user-folder and it was found and now displayed, clicking on it results in the following message:&nbsp;
Verify that you typed "FolderName1" correctly, and try again. Windows can´t find "\NASname\FolderName1". The name might be misspelled.
&nbsp;
&nbsp;

If you are still using admin credential, then you will see home, but not the user folder. &nbsp;(You might see an admin user-folder though - not 100% sure about that since I am not a v2 owner).
&nbsp;
Gotti wrote:&nbsp;&nbsp;
The 2nd thing is that one of the other share folder is giving my following error when I want to acces: &nbsp;Windows cannot access \NASname\ShareFolder2. You do not have permission to access&nbsp;\NASname\ShareFolder2. Contact your network administrator to request access.
I did not change anything concerning share permissions or passwords..
&nbsp;

If you changed the username in the windows credential manager then that can result in different permissions (since the permissions depend on the user and group).&nbsp;
&nbsp;
I'm not completely sure what credentials you set up with the NAS (in Windows). &nbsp;Did you enter "admin" credentials or credentials for a NAS user?
&nbsp;

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Cannot see the files Related to my User folder

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