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Forum Discussion

WildfireTech's avatar
Oct 21, 2016

Cannot Uninstall Joomla

Howdy everyone.  I installed the Joomla app, then saw that "updates were available" in the control panel, so I installed those which regressed Joomal from 2.9 to 2.5.58.  Realizing that, and seeing the "no longer supported message" I am now trying to delete Joomla and start over with a fresh install.

 

However, I cannot.  I can click on the "Remove" link on the Apps page, and it runs with no errors reported, but Joomla is still listed on the installed apps page.

 

Help??

 

Matt

4 Replies

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  • Quick Update:

     

    In the LOGs, I see the following, but no context, not rationale, and no corrective action:

     

    Fri Oct 21 2016 11:14:18 System: Cannot uninstall application joomla.
    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello WildfireTech,

       

      When you clear the cache and close the web browser then reopen admin page, do you still see the Joomla? Also, try another web browser.

       

      Welcome to the community!

       

      Regards,

      • Thanks for the recommendation Jenn, but yes, I've already done that.

         

        In addition, I have restarted the NAS, and used a different computer with two different browsers. App still shows up, removing it stil produces an error.

         

        I guess my next question/step will be "How do I factory reset the device" and keep my fingers crossed that that will remove the app by reinitializing everything.

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