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Can't access NV+ v2 through Windows Explorer
I just hit a problem with my ReadyNAS NV+ v2 a couple of nights ago and am scratching my head trying to resolve it.
Doing some routine work, I tried to access some files on my NAS via MP3TAG. It gets halfway through the list then starts to crawl. Eventually, once the task is finished, the data read is incomplete.
I now find that the mapped network drives in Windows Explorer have the red cross over them, and I can't access them.
I try rebooting the ReadyNAS to see if that resolves things, but that doesn't work. I cannot see the NAS in either Explorer or in FrontView, though it is visible (and reported as working fine) in RAIDAR. I can ping the NAS's address.
I do an OS reinstall and that partially corrects things. I can ping the device, see it in RAIDAR, access FrontView via Internet Explorer, and access the MinimServer service. However, I still can't see the device in Windows Explorer. Can't access it via \\NASNV; cant see it in the list of computers under 'Network' on the left hand side, and can't access the mapped drives in 'Computer'.
I've moved to a different computer on the network and the same symptoms occur there, too, so it looks like a problem with the NAS. I also tried a System Restore on the PC (it's a WIN 7 machine) to take it back to a time when I know things were working, but that didn't help.
From searching here it looks like the next recommended step is a factory reset, but as that will involve many hours of downtime and restoring from backups, I'd rather make sure I've checked out everything that might resolve the problem.
Any further ideas of what I can do?
Richard
Doing some routine work, I tried to access some files on my NAS via MP3TAG. It gets halfway through the list then starts to crawl. Eventually, once the task is finished, the data read is incomplete.
I now find that the mapped network drives in Windows Explorer have the red cross over them, and I can't access them.
I try rebooting the ReadyNAS to see if that resolves things, but that doesn't work. I cannot see the NAS in either Explorer or in FrontView, though it is visible (and reported as working fine) in RAIDAR. I can ping the NAS's address.
I do an OS reinstall and that partially corrects things. I can ping the device, see it in RAIDAR, access FrontView via Internet Explorer, and access the MinimServer service. However, I still can't see the device in Windows Explorer. Can't access it via \\NASNV; cant see it in the list of computers under 'Network' on the left hand side, and can't access the mapped drives in 'Computer'.
I've moved to a different computer on the network and the same symptoms occur there, too, so it looks like a problem with the NAS. I also tried a System Restore on the PC (it's a WIN 7 machine) to take it back to a time when I know things were working, but that didn't help.
From searching here it looks like the next recommended step is a factory reset, but as that will involve many hours of downtime and restoring from backups, I'd rather make sure I've checked out everything that might resolve the problem.
Any further ideas of what I can do?
Richard
6 Replies
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- What firmware are you running? If you purchased around your forum join date then you have a v1 (the v2 was released in Nov 2011). v2 platforms all run 5.x.x. firmware. v1 runs 4.1.x.
Check this link (DON'T just read the label on the back) and confirm whether you have a v1 or v2 platform: http://www.rnasguide.com/2012/01/09/how ... -or-nv-v2/ - Stephen
It's a v2, ARM device. Running 5.3.11.
Thanks for the quick reply.
Richard - I'm not a v2 owner, so I don't have any hands-on experience with them. But generally I wouldn't have expected an OS reinstall to have any effect, given your symptoms.
I am wondering if the real issue is a filling OS partition. You can't reach the dashboard at all? And you have no SSH access enabled?
Netgear support (and of course netgear folks posting here) can resolve a filling OS partition easily remotely, but I think support will likely charge.
Of course a failing disk can also create issues like this, so shutting down and running vendor disk diags might also be a useful step. - I can reach the dashboard and I can SSH into the device. What do I need to check to see if the OS partition is filling up?
More importantly, would this likely be fixed by a factory reinstall or would it likely recur?
R
PS, I did the OS reinstall because, with my original symptoms, I couldn't get into FrontView either. The OS reinstall did at least fix that. R
# df -h
# df -i- Somewhat to my surprise, I now find I can't SSH into the device using Putty. I get the reply 'Network error: Connection Refused'.
Is there a way I can get info via FrontView, or another way to get in to the NAS? It's odd that I can get into it via Ping and IE, but not through Explorer or Putty.
R
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