Forum Discussion

Aspirant

Mar 31, 2016

Cant access readyNAS Admin after 6.4.2 Update

Hi Guys I am noob to all this so please go easy on me! Last night I updated my NAS firmware from 6.4.1 to 6.4.2 and this morning I cant access the nas admin page (the only way i can get to t...

Installation & Upgrade

StephenB

Guru - Experienced User

Mar 31, 2016

How are you trying to reach the admin screen? From your browser (using https://nasipaddress/admin)?

Did you have the antivirus service enabled on the NAS?

NickM41

Aspirant

Mar 31, 2016

Hi mate

Yeah i am using the browser to try and access the admin page. Secondly the antivirus is turned off.

Cheers

BrianL2
NETGEAR Employee Retired
Mar 31, 2016
Hi NickM41,

Welcome to the community!

Have you tried using http://nasipaddress/admin instead? With its current state, do you still have access to the files? If not, boot the device in volume read-only mode, backup your data and download the device logs.

Kind regards,

BrianL
NETGEAR Community Team
mdgm-ntgr
NETGEAR Employee Retired
Apr 14, 2016
You should provide the entire zip file not just one of the logs at a time. Your disk_info.log shows that one of your disks is failing badly.

I see you are using RAID-0 which is also bad as if a single disk fails you can lose all the data on the RAID-0 volume using that disk.

The email address to send the logs to is mentioned in the Sending Logs link in my sig.
- NickM41
  Aspirant
  Apr 15, 2016
  Hi Mate
  
  I have sent the logs through to you.
  Cheers!
  - mdgm-ntgr
    NETGEAR Employee Retired
    Apr 17, 2016
    You have a striped RAID-0 volume and one of your disks is failing very badly. I don't like your chances of being able to recover your data. With the disk in this state I'm not at all confident that it could be successfully cloned.