Can't access web GUI setup

chickenpuncher wrote:

I've got the same issue. RN516 was working great up until the other night. I uninstalled (via gui) the Readynas Surveillance app. Now, I cannot access the main web gui at all. Box responds on SMB shares, FTP, Ping and Raidar. SSH is NOT enabled, so I cannot get to console. I've: Rebooted. Booted after unplugged Switched the NIC port and pulled a different IP Tried to enable SSH via tech support command (which relies on the gui answering, so that doesnt work either) Nothing worked! Spent over and hour getting to tech support and waiting on them, whom were entirely useless. She only tried the same things I had done already and did not listen to me when I told her that I did those tests already. She told me to take the box out of production, put in boot support mode and wait up to several days for a L3 tech to try and fix it. That's obviously NOT and option for a production NAS. Horrible support. I was going to try to reinstall O/S, I'm glad others here said that it doesnt work before I tried it. I've got 14 TB of data on here, so backing up is no easy task!

Hi Chickenpuncher,

Unfortunately since SSH is not enabled on your device we do not have much option here other than putting the device in to tech support mode - please follow instructions here; http://kb.netgear.com/app/answers/detail/a_id/23005

Note that your data will be unavailable while in tech support mode but it takes me less than 5 minutes to resolve this once I have remote access to your unit so if you want to maximise uptime, just send me a pm before putting it in to tech support mode to make sure I'm available to pick it up right away.

I will be available for a couple of hours.


Edit: Chickenpuncher's device is now fixed.