Forum Discussion

david2010

Tutor

Oct 12, 2015

Can't update 102 to firmware 6.4.0

I have tried using the NAS webpage (FIREFOX) to auto update and also a manual update of downloaded firmware without success. The unit uploads the image and prompts a reboot to install yet it doesn't...

Installation & Upgrade

BrianL2

NETGEAR Employee Retired

Oct 13, 2015

Hi david2010,

Can you confirm the current Firmware of your RN102 unit? Also have you tried using a different PC and browser?

I look forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

david2010
Tutor
Oct 13, 2015
Hi The current firmware is 6.2.5
Yes I have tried a different browser, I have had a message from Christine (support) that suggests the checksum fails when it verifies the update.
- thoschnei
  Aspirant
  Oct 13, 2015
  I do have exactly the same problem. ReadyNas 102 on 6.2.5 won't update to 6.4.0. I tried twice and it downlodas the package ok but nothing happens on the next reboot. Still on 6.2.5
  - EskenderNG
    NETGEAR Employee
    Oct 13, 2015
    Hello,
    
    first of all this is a good occasion to perform a backup of all your data before proceeding.
    
    Failed FW upgrades can lead to data loss so please do a backup now if you have not done so already.
    
    With failed FW upgrades it is also advisable to contact support as your case might be different from what I experienced and you may run into problems.
    
    In my case I had a checksum mismatch when trying to upgrade from 6.2.5 to 6.4.0. My problem was solved by downgrading to 6.2.4 first and the upgrading from 6.2.4 to 6.4.0.
    
    Bye,
    
    Eskender