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Forum Discussion
Solved
Connection lost
So, I'm having an issue maintaining a connection to the storage. I am able to ping the device, I can open the web interface, however whenever I try to go into anything it says connection lost try ma...
I was able to use the boot menu to reinstall the OS and it worked. I am now able to get into it and everything is showing healthy and proper inside http now.
Thanks all for the advice
It could be that the GUI is completely offline but when you open it, you actually see the cache.
Could you try in clearing the cache of the browser (usually CTRL + R, or CTRL + F5), private browsing mode or with another browser (to avoid the cache issue) and confirm if you actually see that GUI.
Also, is the content of the GUI you see all in capital letters (that would confirm a cache page, in this context).
Finally, I agree, you should have a backup of your data. A RAID array provide redundancy, which doesn't replace an external backup.
It's a bit like the spare wheel in your car, it wouldn't help if the engine breaks down... and you'd still be left alone on the side of the road.
Hi Dragonfan09,
Welcome to the community!
You can backup your data by booting the device in 'Volume read only'. Steps are available here.
Hope this helps!
Kind regards,
BrianL
NETGEAR Community Team
Once it is rebooted into Volume Read Only mode, how do I create the backup? I'm not able to get into it through the webpage and when I try to SSH into it, I get the error message "Connection Refused".
Can you access \\nas-ip-address in file explorer?
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