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Forum Discussion
Cost of support?
Hi, I have just been told via Netgear support that I will need to pay £60 to fix a problem that has occurred with my ReadyNas Duo v2. And that the fix is good for an entire week! But if it occurs agai...
If a hardware issue is likely then our support will walk you through a quick diagnosis to determine that if still under the limited hardware warranty (3 years in the case of the Duo v2). Your issue looked like a software issue not a hardware one and that turned out to be correct.
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