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Forum Discussion

Itcareon's avatar
Itcareon
Tutor
Apr 07, 2025

Coudnt open the netgear advanced network storage model no: RND- 4G. Showing booting on the display

StephenB's avatar
StephenB
Guru - Experienced User
Apr 07, 2025

>>> Coudnt open the netgear advanced network storage model no: RND- 4G. Showing booting on the display

 

I believe you have an RN424.  Do you also see an RN42400 label?

 

Have you tried installing RAIDar and seeing if you could get the log zip file from RAIDAr?  It might also be able to run the diagnostics.

Itcareon's avatar
Itcareon
Tutor
Apr 07, 2025

Yes it is RN 42400 , while powering up it only showing booting on the Display

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Apr 07, 2025

    There are several causes, most are disk-related. 

     

     

    See if RAIDar lets you run the diags or get the log zip.

     

    If it doesn't, then try powering down the NAS and remove the disks (labeling them by slot as you take them out).  Then power up, and see if the NAS reports a no-disks status.

     

    BTW, make sure the NAS is powered down then you put the disks back.

     

    • Itcareon's avatar
      Itcareon
      Tutor
      Apr 07, 2025

      we checked while removing the disk and power up the device still then it shows booting.

      • Sandshark's avatar
        Sandshark
        Sensei
        Apr 07, 2025

        And what is RAIDar showing you?

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