NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bishoptf
Feb 12, 2012Aspirant
Crashplan for Dummies, aka Step by Step :)
I have just went through this and have seen several folks post that they wish there was an all inclusive guide, I just bought a Pro 2 and so far I am pleased with what I see under the hood (looks like...
WolfieCA
Oct 12, 2015Aspirant
Hi,
I have been running Crashplan off My Ultra 6 for about 2 years successfully.
A few days ago I had a Volume disaster and needed to factory default my system with new drives. Upon looking into reinstalling Crashplan, I came across this thread with new information since I initially set mine up 2 years ago. I've found the post "CrashPlan Headless install - For dummies . Updated for CrashPlan 4.3.0 - 07/07/2015" which is what I shall now follow to reinstall.
I just wanted to check if this procedure is still correct for Crashplan 4.4.1 which is the latest release.
Thanks for any insite that anyone may have.
Rich
Retired_Member
Oct 12, 2015Hello,
The only thing I noticed that changed since the last version of Crashplan is to copy also the IP on the right of the code in the .ui_info file from the NAS. (the IP will most likely be the one of your NAS).
- sdouekOct 13, 2015Guide
Just make sure you are running JAVA 7 or better. It seems that Crashplan 4.4.1 does not install Java local to the install so you would have to use the global java on your system.
I hope you have your .ui_info information from you NAS saved some where other wise you will have to adopt your computer. (aka nas). Hopefully you have your backup setting set to never delete a file.
and
You still have to copy the .ui_info file to your Computer that you use to access your Crashplan on your NAS. HMM come to think of it if you followed the instructions when 4.3 came out and was having problems accessing the nas via you computer you may have already have a backup of your .ui_info file on your PC.
- StephenBOct 13, 2015Guru - Experienced User
Lex_Mih wrote:
Hello,
The only thing I noticed that changed since the last version of Crashplan is to copy also the IP on the right of the code in the .ui_info file from the NAS. (the IP will most likely be the one of your NAS).
I think this isn't needed if you use putty to tunnel the crashplan client connection to the NAS. At least I haven't needed it.
- WolfieCAOct 13, 2015Aspirant
Thanks for the valuable info.
I guess I am to presume that if I don't have the .ui_info file from the original setup, I am up a creek, so to speak.
I set this up in October of 2012 and I haven't touched it since. Back then, there was not any info I ready about saving that file locally.
- tony359Oct 30, 2015Apprentice
Hi There,
Sorry, I did not have notifications active for this thread.
In fact I have just tried to access my CrashPlan but it would not connect. Then I realised my desktop app was not up to date. Once updated (and transferred the ui.info again, lost after windows 10 fresh install) it worked. Yes, the ui.info seems to have the NAS IP inside, but I don't think you have to do anything with it?
If everybody agrees I'll add a note saying that for the GUI to work the versions running on the PC and on the NAS must be the same and then I'll update the title to 4.4! :)
Thanks
Tony
- john_h1Oct 31, 2015Tutor
I upgraded my ReadyNAS Pro 6 to OS 6.4.0 so I am trying to re-set up Crashplan. I'm stuck at trying to get CrashPlan windows client to connect to my NAS.
I've gone through and installed the latest version of CrashPlan (4.4.1) and it is running
ps auxww |grep -i CrashPlanService
Returns
root 16593 0.6 9.7 2292572 99052 pts/0 SNl 19:17 0:14 /usr/local/crashplan/jre/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx1024m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -classpath /usr/local/crashplan/lib/com.backup42.desktop.jar:/usr/local/crashplan/lang com.backup42.service.CPService root 20481 0.0 0.0 13148 712 pts/0 S+ 19:55 0:00 grep -i CrashPlanService
I updated this file on my NAS to my NAS IP
#/usr/local/crashplan/conf/my.service.xml
<serviceHost>192.168.1.60</serviceHost>and it is listening
netstat -na | grep LISTEN | grep 42
tcp6 0 0 :::4242 :::* LISTEN tcp6 0 0 192.168.1.60:4243 :::* LISTEN unix 2 [ ACC ] STREAM LISTENING 2142 /run/systemd/private unix 2 [ ACC ] STREAM LISTENING 592542 /run/proftpd/proftpd.sock
Now I've tried both the tunnel method and direct, but neither work.
copied the .ui_info file to my Windows PC
updated
C:\Program Files\CrashPlan\conf\ui.properties
&
C:\ProgramData\CrashPlan\conf\ui_username.properties
Tried with 4243 and tunnel 4200 and I can;t get it to work (had an active putty session with tunnel when I tied that way)
I'm not sure where to go now?
EDIT: oh, and the windows client is also 4.4.1
- tony359Oct 31, 2015Apprentice
Hi
I think you're missing the last step, which only happened since 4.3. I know the guide is a little confusing.
From version 4.3.0 there is an additional step to be performed. 1 . Confirm your Windows GUI is version 4.3 and it is NOT running (you may have to kill the process "CrashPlanDesktop.exe" running in the background) 2. Connect to the NAS by FTP using ROOT credentials. 3.Copy the file .ui_info from your NAS to your computer: .....On the NAS: .ui_info on NAS is probably located /var/lib/crashplan (unless you changed it from the default when installing) .....On the PC: .uni_info on your desktop is located on C:\ProgramData\CrashPlan. (Rename your old .uni_info to .uni_info.orig) Open the CrashPlan GUI on your Windows PC. It should now automatically connect to the NAS. Click on SETTINGS/GENERAL. The NAS' name should be displayed under "Name for this computer".
Not sure why it says "uni_info", maybe it's just a typo. I don't have that file, I believe you just have to replace the ui_info located on your PC with the one located on your NAS.
HOpe this helps.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!