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Forum Discussion
whoopus
Mar 12, 2012Aspirant
"DDB18 power is out of normal range" error (#18126676)
Okay, I have to vent. My ReadyNas NV+ and my ReadyNas 2100 have performed flawlessly. I have been a ReadyNas user for many years with 0 problems. These devices just "worked". Totally trouble free....
whoopus
Mar 13, 2012Aspirant
Thanks for your thorough response and tips. The error, added to the fact that they did not send me a shipping label to send my second defective unit back with on my Advance RMA just sent me over the edge. I've calmed down a bit from last night.
If I remember correctly, we couldn't get the first one to even power on. (All of my defective units are starting to run together now) I sent them the logs on the second unit and they even telneted into the box, but couldn't figure out why the volumes wouldn't expand. It would just say that the volume would be expanded on the next reboot only to give the same message after rebooting. I wonder if it had something to do with the .15 to .19 issue. I really wish that if there was a problem going from .15 to .19, they would have ensured that the unit shipped to me either had .19 on it or a note saying to to do the automatic upgrade when prompted, because when I first booted the second unit, it prompted me to upgrade to .19 and I remember seeing .15 on the main screen before I said yes to the .19 upgrade.
As soon as I booted up the third unit, the volume started to expand, so that problem was solved, but enter new problem.
I submitted my new case online as I am tired of spending time on the phone. Hopefully I will hear from an agent soon. Maybe they will thoroughly test out my fourth ReadyNas pro before they send it to me.
If I remember correctly, we couldn't get the first one to even power on. (All of my defective units are starting to run together now) I sent them the logs on the second unit and they even telneted into the box, but couldn't figure out why the volumes wouldn't expand. It would just say that the volume would be expanded on the next reboot only to give the same message after rebooting. I wonder if it had something to do with the .15 to .19 issue. I really wish that if there was a problem going from .15 to .19, they would have ensured that the unit shipped to me either had .19 on it or a note saying to to do the automatic upgrade when prompted, because when I first booted the second unit, it prompted me to upgrade to .19 and I remember seeing .15 on the main screen before I said yes to the .19 upgrade.
As soon as I booted up the third unit, the volume started to expand, so that problem was solved, but enter new problem.
I submitted my new case online as I am tired of spending time on the phone. Hopefully I will hear from an agent soon. Maybe they will thoroughly test out my fourth ReadyNas pro before they send it to me.
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