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Forum Discussion
Disk Failure Detected...
I've recently purchased a ReadyNAS Ultra 6 along with 6 2 Tb Seagate ST2000DL003 disks (which are on the HCL). I've set up the NAS in a dual redundancy X-RAID2 configuration and have starting copyi...
We seem to be having the same issue.
ReadyNAS NVX (RNDX4000), first with RAIDiator 4.2.17 and then with 4.2.19
Four ST2000DL003-9VT166 (CC32) drives, XRAID2
Have had support cases with Netgear open since September and have been through the following steps:
1. After initial failure of two drives at once (drives 3 and 4), tested all drives using SeaTools (ran all standard tests just to be sure) with no errors reported.
2. Started from scratch and completely reconfigured the NAS. Initially all drives worked fine, but drive 4 failed while transferring data back on to the NAS.
3. Reopened Support Case with Netgear. Tried OS Reinstall. No luck. Case was escalated to Level 3 support. After multiple reboots, drive 4 started working again and re-synced.
4. Level 3 sent a new NAS. Moved existing drives to new NAS. As before, while transferring data, a drive failed--this time drive 3.
5. Pulled drive 3 and tested it again using SeaTools. No issues found with the drive. I'm now waiting on the next step from Netgear support.
System Log for these drive failures look basically the same as those already posted. I won't clog up the forum with them now, though I'm happy to post them if anyone wants to have a look.
ReadyNAS NVX (RNDX4000), first with RAIDiator 4.2.17 and then with 4.2.19
Four ST2000DL003-9VT166 (CC32) drives, XRAID2
Have had support cases with Netgear open since September and have been through the following steps:
1. After initial failure of two drives at once (drives 3 and 4), tested all drives using SeaTools (ran all standard tests just to be sure) with no errors reported.
2. Started from scratch and completely reconfigured the NAS. Initially all drives worked fine, but drive 4 failed while transferring data back on to the NAS.
3. Reopened Support Case with Netgear. Tried OS Reinstall. No luck. Case was escalated to Level 3 support. After multiple reboots, drive 4 started working again and re-synced.
4. Level 3 sent a new NAS. Moved existing drives to new NAS. As before, while transferring data, a drive failed--this time drive 3.
5. Pulled drive 3 and tested it again using SeaTools. No issues found with the drive. I'm now waiting on the next step from Netgear support.
System Log for these drive failures look basically the same as those already posted. I won't clog up the forum with them now, though I'm happy to post them if anyone wants to have a look.
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