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Forum Discussion
Disk Failure Detected...
I've recently purchased a ReadyNAS Ultra 6 along with 6 2 Tb Seagate ST2000DL003 disks (which are on the HCL). I've set up the NAS in a dual redundancy X-RAID2 configuration and have starting copyi...
Count me in...
I've experienced all the problems in this thread and have the same log files to show for it. I've been through all the tetsing tools and everything says the drives are fine. I talked to tech support last night and the guy was really nice, but not very helpful (not his fault). They offered to send me a new Ultra 4+, but I fail to see how this is going to solve the problem. I'm running OS X Snow Leopard on two systems in my home, and both are leveraging Time Machine to the NAS.
I'm pretty frustrated with this. I have an official case now, but this has been going on for almost 3 months. I don't think I should have to cough up additional cash to buy new drives given that these Seagates were listed in the official HCL. I see one of three options as being acceptable:
1) Fix this issue (preferred)
2) Credit me for the drives
3) Credit me for the Ultra 4+
I don't have much confidence in (1) actually happening any time soon, but that would be the best option. Unfortunately, I can't wait around for a protracted period of time hoping that Netgear figures this out while my data is at risk. (2) would be the next best solution - they said the drives were good, I bought them, and they were wrong. (3) is an option of last resort. I like my Ultra 4+; when it works it's a great piece of kit. I don't want to have to consider another vendor (QNAP, etc.) because I'm not sure these drives are supported there either (but I will be checking).
Anyway, I have to contact support again, and I'll be referencing this thread. Beyond that I'm not sure what my options are beyond crossing Netgear off the list of vendors I do business with. That would suck, because I've always had really good luck with just about everything I've ever bought (or recommended) from them.
-Eric
I've experienced all the problems in this thread and have the same log files to show for it. I've been through all the tetsing tools and everything says the drives are fine. I talked to tech support last night and the guy was really nice, but not very helpful (not his fault). They offered to send me a new Ultra 4+, but I fail to see how this is going to solve the problem. I'm running OS X Snow Leopard on two systems in my home, and both are leveraging Time Machine to the NAS.
I'm pretty frustrated with this. I have an official case now, but this has been going on for almost 3 months. I don't think I should have to cough up additional cash to buy new drives given that these Seagates were listed in the official HCL. I see one of three options as being acceptable:
1) Fix this issue (preferred)
2) Credit me for the drives
3) Credit me for the Ultra 4+
I don't have much confidence in (1) actually happening any time soon, but that would be the best option. Unfortunately, I can't wait around for a protracted period of time hoping that Netgear figures this out while my data is at risk. (2) would be the next best solution - they said the drives were good, I bought them, and they were wrong. (3) is an option of last resort. I like my Ultra 4+; when it works it's a great piece of kit. I don't want to have to consider another vendor (QNAP, etc.) because I'm not sure these drives are supported there either (but I will be checking).
Anyway, I have to contact support again, and I'll be referencing this thread. Beyond that I'm not sure what my options are beyond crossing Netgear off the list of vendors I do business with. That would suck, because I've always had really good luck with just about everything I've ever bought (or recommended) from them.
-Eric
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