NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mitchcarter
Nov 07, 2019Aspirant
Drive Failure Cannot Access Data
Hi, One of the drive lights on my ReadyNAs is blinking im guessing that means the drive has failed. The display screen says "Recover data 98.61%" I cant access the data or logon to the softw...
- Nov 08, 2019
mitchcarter wrote:
Will just pulling the plug hurt anything?
Holding the power button down for 5 seconds or so should also forcibly shut it down, so try that first.
If the unit is locked up (as it sounds like it is), you really have no choice but to do this. If it was just resyncing the disk (which could have failed while that was being done), then there shouldn't be any data loss. You can just remove that disk, and power up again.
Note that if another disk had a read error during the resync, then the resync would also fail. So once you've checked that the data is ok, then you should probably run a disk test from the volume settings menu. Then download the log zip file after that completes. Examine the SMART stats in disk_info.log, and look in system.log and kernel.log for disk and btrfs errors. If everything looks healthy, then you can hot-insert a replacement disk.
mitchcarter
Nov 07, 2019Aspirant
I dont think anything is happening. its been stuck on that percentage for 24hrs at least.
The power button isnt doing anything. I was worried that a hard reset might break something.
Will just pulling the plug hurt anything?
StephenB
Nov 08, 2019Guru - Experienced User
mitchcarter wrote:
Will just pulling the plug hurt anything?
Holding the power button down for 5 seconds or so should also forcibly shut it down, so try that first.
If the unit is locked up (as it sounds like it is), you really have no choice but to do this. If it was just resyncing the disk (which could have failed while that was being done), then there shouldn't be any data loss. You can just remove that disk, and power up again.
Note that if another disk had a read error during the resync, then the resync would also fail. So once you've checked that the data is ok, then you should probably run a disk test from the volume settings menu. Then download the log zip file after that completes. Examine the SMART stats in disk_info.log, and look in system.log and kernel.log for disk and btrfs errors. If everything looks healthy, then you can hot-insert a replacement disk.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!