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Forum Discussion
mitchcarter
Nov 07, 2019Aspirant
Drive Failure Cannot Access Data
Hi, One of the drive lights on my ReadyNAs is blinking im guessing that means the drive has failed. The display screen says "Recover data 98.61%" I cant access the data or logon to the softw...
- Nov 08, 2019
mitchcarter wrote:
Will just pulling the plug hurt anything?
Holding the power button down for 5 seconds or so should also forcibly shut it down, so try that first.
If the unit is locked up (as it sounds like it is), you really have no choice but to do this. If it was just resyncing the disk (which could have failed while that was being done), then there shouldn't be any data loss. You can just remove that disk, and power up again.
Note that if another disk had a read error during the resync, then the resync would also fail. So once you've checked that the data is ok, then you should probably run a disk test from the volume settings menu. Then download the log zip file after that completes. Examine the SMART stats in disk_info.log, and look in system.log and kernel.log for disk and btrfs errors. If everything looks healthy, then you can hot-insert a replacement disk.
mitchcarter
Nov 08, 2019Aspirant
I dont think anything is happening. its been stuck on that percentage for 24hrs at least.
The power button isnt doing anything. I was worried that a hard reset might break something.
Will just pulling the plug hurt anything?
StephenB
Nov 08, 2019Guru - Experienced User
mitchcarter wrote:
Will just pulling the plug hurt anything?
Holding the power button down for 5 seconds or so should also forcibly shut it down, so try that first.
If the unit is locked up (as it sounds like it is), you really have no choice but to do this. If it was just resyncing the disk (which could have failed while that was being done), then there shouldn't be any data loss. You can just remove that disk, and power up again.
Note that if another disk had a read error during the resync, then the resync would also fail. So once you've checked that the data is ok, then you should probably run a disk test from the volume settings menu. Then download the log zip file after that completes. Examine the SMART stats in disk_info.log, and look in system.log and kernel.log for disk and btrfs errors. If everything looks healthy, then you can hot-insert a replacement disk.
- mitchcarterNov 11, 2019Aspirant
Thanks for your help. I did a hard reset and it all turned back on no problems. I was scared this would ruin everything, but it didnt!
I didnt really know what i was looking for in the logs but this drive has apparently been having issues for a month or so and i didnt realise. It looks like one of my others might be on the way out as well.
(these were both pretty old drives and of the green variety)
I am just putting my shiny new replacement in now.
- StephenBNov 12, 2019Guru - Experienced User
mitchcarter wrote:
I am just putting my shiny new replacement in now.
Did you back up the data first? If you have multiple drives that are failing, it is at risk of being lost.
- mitchcarterNov 13, 2019Aspirant
I have a backup of everything important. No worries there. Once i get this new drive in a will retire the other old drive.
I put my new drive in and it took a while to be detected. And then i formatted it and now its not showning up in RAIDar anymore.
I then pulled out an old computer i had to see if i could detect it. Maybe the drive is just no good?
But the power supply on the old pc went out with a pop.
Im not having a good week!
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