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Forum Discussion
Endless "Restarting Now. See you soon." Messaage
I have a 4 month old NetGear ReadyNAS RN104. The unit prompted me to upgrade my software last night and I clicked ok without thinking. No pre backup and not sure what versions. And like so many be...
Thank for the reply.
RAIDar does not detect it. The admin web interface initially displays "NetGear ReadyNAS Version 6.4.0" and nothing else, but then switches to a page that essentially say it is not available. If I ping the IP address, it does not respond. The display on the unit itself says what I stated originally, "Restarting Now. See you soon." All four drive lights are lit and the power button\light is flashing consistently. It has been this way for approximately 22+ hours.
No special services or applications. No special network connections. Single Gig Ethernet connection. This is literally a network file share device. There are about 5 separate shares. It has 12TB setup RAID 5 with maybe 3-4TB of data total on it.
While this is my first time personally logging in here I am not the newbie that you might think I am. I deal with several larger enterprise NetGear NAS devices here as well. I understand the technology and did my due diligence prior to posting. The forum here has many people discussing the same issue post software updates. Most people have powered down the unit (usually by unplugging it) and had varying results. Sometimes it comes back without issue other times they have had to do a lot of work to recover it. My question is what is the party line on this situation? Do I power it down and risk having to restore it or let it be and see if it comes back on its own? Could it be just implementing the changes associated with the software update that occurred?
The 6.4.0 upgrade faq is here: http://kb.netgear.com/app/answers/detail/a_id/30107/~/readynas-os-6.4.0%3A-faqs-on-upgrading-firmware
Your symptoms seem a bit different from the ones in the faq (the display doesn't show "booting"). It might be a failure to shut down, and since it isn't showing up in RAIDar, it probably makes sense to contact support.
Though it seems to me that they'll have to tell you to forcibly power down at some point, otherwise they can't get in and troubleshoot. The only real question is how long should you wait before you do that.
Thanks for replying. I had seen that post previously as well. I did see the same "Restarting Now. See you soon." message and similar symptoms in several other posts related to previous software\firmware updates (i.e. https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS104-6-2-4-Update/m-p/962918#M89705 and https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Firmware-Version-6-1-8-problem/m-p/924081#M10489). In each case the situation is very similar (i.e. software\firmware update, system hung on restarting). The end results are definitely varied and obviously may not apply to my situation.
Unfortunately, I fear you are right about eventually having to power cycle it. I am a full day plus in and still no change. I sent an email to CS and am waiting for a reply. I figure letting it wait a little longer can not hurt. I will post what ends up happening.
I see support has suggested you power cycle it and then send your logs in. The logs may have some clues as to why the NAS didn't complete the reboot process.
Per CS directions I powered down the unit and restarted it. The units power button was non-responsive so I was unable to power down the unit gracefully. I pulled the power plug, waited 30 seconds and then plugged it back in. I then pressed the power button and after going through a series messages ("Booting.. Updating FW", "Booting", ReadyNAS 6.4.1")the unit started working normally. I am now able to access it as before.
I sent CS the logs to review. Maybe they will be able to determine something. If they do I will post here.Maybe I was overly cautious on this one, but IMO better to be safe than sorry. I am just happy that it came back without any issues. I will be sure to pay closer attention and make sure I have a current backup prior to updating the firmware in the future.
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