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johnw248's avatar
johnw248
Aspirant
Aug 14, 2018
Solved

ERR Partitioning failed! Corrupt Root iln RAIDar

I just installed six HGST NAS 10TB drives in this unit and have ERR: Partitioning failed! and in RAIDar I have Corrupt Root. I ran Test Disks which went to 100 percent and then did a factory reset with all the same results except after the first run the unit says there are used disks (although they all came out of their factory sealed bags.)

 

The unit I'm leaving on lline and the mac address is b0:b9:8a:43:dd:e8 and it has the default factory name of nas-43-DD-E8

 Shipped with 6.7.1 as factory FW

What is the next step?

  • It looks like one of your disks might be bad: disk 1 or 2. I can only see 4 disks.

     

    The firmware on the flash was fine, however I updated the firmware on the flash to 6.9.3 and got your NAS into the state it would've been in if it shipped from the factory today. I still only could see 4 disks.

4 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    You could have a bad disk or there could be a problem due to how disks were partitioned in a PC or perhaps even a problem with the firmware on the internal flash.

     

    I've sent you a PM.

     

    The unit may have shipped with 6.7.1 but if you updated the firmware since then the NAS would use the firmware you updated to when doing a factory reset.

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      It looks like one of your disks might be bad: disk 1 or 2. I can only see 4 disks.

       

      The firmware on the flash was fine, however I updated the firmware on the flash to 6.9.3 and got your NAS into the state it would've been in if it shipped from the factory today. I still only could see 4 disks.

      • johnw248's avatar
        johnw248
        Aspirant

        Thanks, I shut down, pulled disk 1 & 2 and moved up the others to positions 1,2,3,4 and restarted in reset to factory default. Waiting for it to start now.

         

        John

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