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Forum Discussion
ERR: Used disks
Hello, I have a ReadyNAS 316 with UPS. I got a long blackout where the UPS battery depleted. Even it was configured on the NAS to turn off if the UPS battery almost run down, it won't happened. ...
If you are the original purchaser, and purchased between June 1, 2014 and May 31, 2016 then you have free chat/email support.
I suggest using it in this case.
Even if purchase was outside that period and the purchase was over 90 days ago you could call up and purchase support.
It's possible it could turn into a data recovery situation in which case a data recovery contract would be required regardless of the support status.
Doing a factory default (wipes all data, settings, everything) and restoring from backup (after all if your data is important then you shouldn't store it on just the one device) is a last resort and you should exhaust all other options before considering that.
Hi trdset,
Welcome to the community!
Considering the fact that the data is currently offline or inaccessible, the data recovery service doesn't assure or guarantee its success. Also, the said service will cost you money.
Kind regards,
BrianL
NETGEAR Community Team
BrianL2 wrote:
Considering the fact that the data is currently offline or inaccessible, the data recovery service doesn't assure or guarantee its success. Also, the said service will cost you money.
Certainly data recovery will require a paid contract.
I was thinking that the problem might not be with the data volume, and that loading the OS might be possible. Just a thought.
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