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Forum Discussion
Error backup job USB---ABC: destination cannot be accessed
A couple times I week I plug in an extrenal USB drive to the NAS and from the NAS gui I run some backups, manual start, not on a schedule. About every 3 or 4th time I do this procedure I get a error ...
Hello FG,
What is the capacity of the USB hard drive? Are you connecting the USB drive on the same usb port of the NAS? If you notice the destination of the backup job, you need to declare the USB port where the USB drive is connected on the NAS. What firmware version the NAS is running at?
Regards,
Marty_M
NETGEAR Community Team
USB is 2TB
I have a cable plugged into back of nas that stays connected to NAS. Yes, I plugged into same port every time.
Firmware 6.7.5
Hello FG,
Firmware version 6.8.0 is officially release, you may want to upgrade to this firmware and check if it will make any difference. There is also a possibility that it due to the capacity of the USB hard drive it take time for the NAS to detect the it.
Regards,
Marty_M
NETGEAR Community TeamI installed the new firmware yesterday.
It is probably unlikely that problem is caused by the NAS not having time to detect the 2TB drive. Usually when I attached the USB, it is 1st thing in the morning when I walk into office. I walk upstairs to electronics room, plug in drive and back downstairs and about 200 feet to my office, log on to my computer, log on to NAS gui........my point is that normally some time goes by before I start the task. I usually get an email from the NAS, before I shut the down to the electronics room, that "an external device has been connect to the NAS"
With the new firmware, it failed this morning. Same error message.
short video of the problem below.
https://drive.google.com/drive/folders/0B2b_iVvNvbfJbXpIR3lVaGdST1U?usp=sharing
Hello FG,
Based on the video the backup is working fine. Can you please attach the logs of the backup job that fail.
Regards,
Marty_M
NETGEAR Community TeamThere are 2 log files in the attached link.
https://drive.google.com/drive/folders/0B2b_iVvNvbfJbXpIR3lVaGdST1U?usp=sharing
Can I not post attachments directly on the forum, pictures, screenshot....?
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