Forum Discussion

Tutor

Nov 15, 2015

Solved

External Disk not recognized

Hi all, I have disconnected a USB external disk for few days from my Netgear RN102. Now, when I have reconnected it, the Nas doesn't recognize the disk. The data are safe, if I connect the disk d...

Adding Disks

mdgm-ntgr
Nov 17, 2015
Your logs indicate

volume is dirty and "force" flag is not set

If you hook the external disk up to your PC and repair it you should then be able to connect it to the NAS again.

semola1

Tutor

Nov 16, 2015

Hi BrianL,

the firmware in the RN102 is the last published, 6.4.0

I have disconnected the hard disk because I needed to transfer a lot of big folders from My PC and external disk. Using the NAS, it's too slow.

I'haven't changed the structure of disk, except new folders created in the path that already exists.

Thanks

Semola1

mdgm-ntgr

NETGEAR Employee Retired

Nov 16, 2015

Was the NAS on 6.4.0 before you disconnected the USB disk from it when it was working?

Can you connect the USB disk to your NAS, wait say half a minute or so then download the logs (see the Sending Logs link in my sig) and send the logs in please?

semola1
Tutor
Nov 16, 2015
I don't remember when I updated the NAS. Probably I detached disk before updating.

I have attached the disk and the only row in the log (cleaned before connecting the disk) is this: System: External storage device connected.

In the System/Overview screen I see only the primary volume.

I also sent the zipped log.

Thanks

Semola1
- BrianL2
  NETGEAR Employee Retired
  Nov 16, 2015
  Hi semola1,
  
  Try to use Windows Disk error-checking tool and scan if there are errors in your external USB hard drive. I also suggest that you load or install the latest ReadyNAS Beta Firmware available.
  
  Hope this helps!
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - semola1
    Tutor
    Nov 16, 2015
    Hi BrianL,
    
    before writing to community I have already tested the disk without any error.
    
    I'm perplexed to upgrade my nas to a beta release, because on internal disk I have all my backups.
    
    The beta release is stable? Can I update without problem?
    
    Thanks
    
    Semola1